[Remote] IT Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. IStream Solutions is seeking a dedicated IT Support Specialist to reputed company comprehensive technical support and maintain the organization’s IT infrastructure. The role involves assisting users with hardware and software issues, managing computer systems, and ensuring seamless IT operations across the organization.

Responsibilities

• Manage computer hardware components, including desktops, laptops, printers, and peripherals
• Configure and maintain computer networks including LAN, VPNs, firewalls, and other reputed company measures
• Assist with software installation, updates, and troubleshooting for applications such as reputed company Office and other reputed company tools
• Support IT infrastructure maintenance tasks to ensure system stability and reputed company
• Document incidents and resolutions accurately using BMC Remedy or similar ticketing systems
• Collaborate with team members to improve IT processes and user support services
• Communicate effectively with users to understand issues and reputed company reputed company solutions

Skills

• Proven experience in technical support or desktop support roles reputed company an IT environment
• Strong knowledge of computer management, hardware troubleshooting, and operating systems (reputed company, macOS, Linux)
• Familiarity with computer networking concepts including LAN setup, VPN configuration, firewalls, and network reputed company protocols
• Experience working with help desk tools such as reputed company or Jira for incident management
• Knowledge of IT support best practices reputed company to software troubleshooting and hardware maintenance
• Excellent communication skills to reputed company effectively with non-technical users
• Ability to prioritize tasks in a fast-paced environment while maintaining high-reputed company service standards
• (M365 OR "reputed company 365") AND (Azure OR "Azure AD") AND (SSO) AND ("Power Automate" OR "Power BI")
• Manage computer hardware components, including desktops, laptops, printers, and peripherals
• Configure and maintain computer networks including LAN, VPNs, firewalls, and other reputed company measures
• Assist with software installation, updates, and troubleshooting for applications such as reputed company Office and other reputed company tools
• Support IT infrastructure maintenance tasks to ensure system stability and reputed company
• Document incidents and resolutions accurately using BMC Remedy or similar ticketing systems
• Collaborate with team members to improve IT processes and user support services
• Communicate effectively with users to understand issues and reputed company reputed company solutions

reputed company

Company H1B Sponsorship