[Remote] Portfolio Rent Collection & Support Specialist

Note: The job is a remote job and is open to candidates in USA. Dream Live Prosper Communities is dedicated to creating thriving communities and enriching lives. As a Portfolio Rent Collection & Support Specialist, you will drive timely and accurate rent collection across multiple assets, manage delinquencies, and collaborate with onsite teams to ensure smooth operations while directly impacting the portfolio's financial health.

Responsibilities

• Handle sensitive conversations—especially late payments—professionally, focusing on solutions rather than confrontation
• Audit ledger accuracy regularly and report inconsistencies immediately
• Partner with legal teams or eviction counsel to ensure all filings and court documents are complete and timely
• Assist on-site teams with rental application processing and future-resident collaboration
• Ensure strict confidentiality and accuracy of resident financial information
• Recommend improvements to rent collection processes and portfolio-wide financial systems
• Process and verify financial adjustments, refunds, and credits
• Support eviction processes by preparing documentation, coordinating with attorneys, and tracking case status when necessary
• Coordinate with on-site teams and track all required notices (e.g., late notices, pay-or-quit notices) to ensure compliance with state and local regulations
• Set up and monitor payment plans in accordance with company guidelines
• Coordinate with onsite community managers, assistant community managers, and leasing teams to ensure accurate rent posting and consistent application of company policies
• Communicate with residents regarding payment reminders, past-due balances, and policy expectations via phone, email, and written notices
• Maintain up-to-date delinquency reports and provide regular updates to portfolio and asset managers
• Track rent payments, late fees, payment arrangements, and outstanding balances
• Manage and oversee monthly rent collection for all properties within the multifamily portfolio

Skills

• Professional interpersonal skills
• 1-3 years of experience in property management workflows
• Demonstrates excellent quantitative and problem-solving skills
• Excellent communication skills
• Ability to work in a collaborative, creative team environment
• Highly organized with strong attention to detail and follow-through
• Ability to work independently while supporting multiple teams
• Strong communication skills and a professional, respectful approach when dealing with residents
• Familiarity with landlord-tenant laws and eviction procedures
• Experience in property management, rent collection, accounts receivable, or a related field
• Appfolio experience is a plus
• Strong accounting skills are a plus
• Proficiency with Appfolio property management software is a plus

Benefits

• PTO
• Health/dental/vision/life insurance
• 401(k) matching
• Learning/educational incentives
• Volunteer Time Off
• Well-being programs
• Company events
• Self improvement/productivity tools
• The incredible feeling of making a difference

Company Overview