Customer Service Coordinator - Multiple Shifts Available

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. In this role, you will monitor route status and provide required information using Transportation Management Systems and electronic resources, ensuring effective communication with customers and drivers.

Responsibilities

• Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
• Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
• Answers and processes requests received through inbound calls and emails in a timely manner
• Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
• Escalates all non-routine customer inquiries appropriately to solve operational issues
• Serves as the primary contact for data collection, audit, and reporting of various performance metrics
• Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
• Other projects as assigned by the supervisor

Skills

• Outgoing, customer-focused individuals
• Ability to monitor route status and provide required information using Transportation Management Systems and electronic resources such as web portals and email
• Flexibility to work weekends and holidays
• Effective verbal and written communication skills
• Ability to answer and process requests received through inbound calls and emails in a timely manner
• Ability to monitor routes for exceptions/abnormal route conditions and provide timely feedback
• Ability to escalate non-routine customer inquiries appropriately
• Ability to serve as the primary contact for data collection, audit, and reporting of various performance metrics
• Ability to support with root cause analysis, use of reporting tools, and Key Performance Indicators

Benefits

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Associate Referral Program
• Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Company Overview

Company H1B Sponsorship