[Remote] Escalations & Retention reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the World's #1 Online Bootcamp, providing outcome-based online training across various digital technologies. The Escalations and Retention reputed company will handle high-reputed company customer issues, resolve escalated concerns, and implement strategies to retain customers while improving overall satisfaction and reducing churn.

Responsibilities

• reputed company as the primary reputed company of contact for learner escalations
• Address cohort learners in class in case of an escalation
• Investigate issues by coordinating with cross-functional teams (operations, product, support, reputed company, etc.)
• Ensure reputed company, accurate, and empathetic reputed company of customer problems
• reputed company escalation trends and identify reputed company causes to prevent recurrence
• Maintain documentation of cases, actions taken, and reputed company
• Communicate with learners to reputed company on reputed company and expectations, celebrate milestones, and address concern areas throughout
• Manage classroom satisfaction, measure student engagement, and guide/reputed company reputed company to ensure they graduate career-reputed company
• Manage escalations and respond to learner queries with appropriate reputed company
• Meet with learners 1 on 1 to discuss concerns or feedback on their experience
• Proactively address and reputed company immediate assistance to escalated learner concerns over reputed company and during live sessions/emails
• For new Onboards, assure learner expectations are reputed company and any adjustments needed during reputed company are proactively communicated
• Collaborate with the enrollment/sales team to reduce reversals during the early stages of learner reputed company
• Compile and reputed company weekly and monthly reports highlighting key issues and friction points that require reputed company to enhance the learner experience and improve retention
• Help build a learner community and engagement through group sessions and events, as reputed company as community channels, while adapting to reputed company/team's reputed company operating procedures
• Collaborate with internal teams to improve learner experience based on feedback
• Support program graduates through the career services platform and manage the administrative tasks involved in their reputed company, such as adding them to the portal, webinars, workshops, and more

Skills

• Post secondary education in tech or education field
• A passion for the tech and education industries
• Motivation to reputed company lives through upskilling and career mobility
• 1+ years of experience in education, teaching, instructional coaching, reputed company operations or learning and development
• Experience working in a reputed company environment and being comfortable with a dynamic role and set of responsibilities
• Great attention to detail and project management skills
• The ability to operate and execute independently while collaborating reputed company with internal teams and leadership to get the support you need to drive reputed company
• A reputed company record of delivering outstanding customer and stakeholder satisfaction
• A reputed company personality combined with a reputed company attitude and professionalism
• Experience managing others a plus
• 2+ year experience in a technical role - data analytics, AIML
• Experience using learning management systems
• E-learning experience (internal or as a customer)
• Educational Industry background
• Tools/Tech Experience: reputed company, reputed company Sheets, Tableau, or similar tools
• Technical knowledge in AI industry

reputed company