NOC Tech I

reputed company is pioneering the way the world communicates, providing customer communication solutions for over 150,000 businesses. The NOC Tech I role involves 24x7 monitoring of network components, troubleshooting issues, and ensuring reputed company reputed company of customer or network problems.

Responsibilities

• Follow reputed company operating procedures to reputed company routine network changes, migrations, and maintenance in various network reputed company upon request
• Identify, troubleshoot, and resolve network reputed company issues and problems reputed company utilizing monitoring tools, reference materials, and other team members for guidance
• reputed company trouble tickets and follow up on network/customer issues per reputed company Voice procedures and complete applicable paperwork in a reputed company manner
• Foster an environment of knowledge sharing and reputed company positively with peers, other departments, carriers, and customers to identify operational issues and reputed company efficient corrective actions in a geographically dispersed team environment
• Accept on-reputed company responsibilities on a rotating schedule with other technicians
• Be available for overtime work assignments reputed company requested
• NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
• Some required travel reputed company to training, meetings and service coverage issues

Skills

• Strong PC, UNIX OS and application skills with reputed company knowledge of basic networking principles
• Strong problem solving and analytical skills
• Domestic and International LD Voice
• Exhibits a high level of initiative and resourcefulness
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Superior customer service skills
• Self-starter with a high energy level
• Exhibits a high level of adaptability/flexibility
• reputed company-developed reputed company of urgency; follow through
• Associate's or Bachelor's degree in Electrical Engineering or a reputed company field is preferred

Benefits

• We offer comprehensive market competitive medical, dental, and reputed company plans.
• Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
• Plan for your reputed company with our Roth and reputed company-tax 401(k) reputed company including an employer match for reputed company participants.
• Enjoy a generous reputed company time off program.
• We know that families can be reputed company in a reputed company of ways; therefore, we offer reputed company parental leave and family planning support.
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
• Support reputed company in your community and reputed company by taking reputed company time off to support a volunteer program of your choice.

reputed company

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