[Remote] Bilingual Associate Customer Support Technician

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company transforming the insurance industry by delivering innovative software and services. They are seeking a French Bilingual Associate Support Technician to reputed company customer support through various communication channels and ensure effective problem reputed company.

Responsibilities

• Answer reputed company-time customer phone, email or chat inquiries reputed company to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• reputed company on problem reputed company while providing effective, proficient customer service in a reputed company and courteous manner
• Communicate and escalate issues you are unable to resolve to the reputed company level/area of customer support reputed company necessary

Skills

• 1 year of customer service experience
• Fluent in both French and English
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and reputed company applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Experience in a reputed company-time, customer support center, preferably supporting business to business services or technology of some reputed company
• A passion for problem solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure reputed company work or educational pursuits
• Experience with case management systems such as reputed company, reputed company, reputed company, Jira etc
• Ability to plan and organize technical reputed company; experience with deadlines for project completion
• Familiarity with the insurance industry

Benefits

• Medical, Dental, and reputed company Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

reputed company