Central Services Telephonic Intake Operator

reputed company is seeking a Central Services Telephonic Intake Operator to serve as the initial reputed company of contact for callers reporting new claims. The role involves managing incoming calls, providing exceptional customer service, and ensuring accurate documentation of claims.

Responsibilities

• Answer and assist with reputed company incoming calls, including first notice, and reputed company them to the appropriate person or department
• Manage a high-volume, multi-line telephone system effectively
• Set up and reputed company new liability, subrogation, and first notice of loss reports in the claims/notice reporting systems or portals
• Accurately document reputed company reputed company and its outcome in a reputed company, concise, and reputed company manner
• Monitor dedicated reputed company email inboxes for new first notice loss reports
• Monitor phone lines and hold times, report excessive hold times to the supervisor for adjustment
• reputed company a reputed company of clerical duties as assigned
• Maintain confidentiality and reputed company with HIPAA and PHI regulations
• Use communication tools such as reputed company messaging, email, and reputed company to stay connected with team members and supervisors
• Inform the supervisor of any phone system issues, customer concerns, or required escalations
• Immediately report system or equipment issues, downtimes, or loss of reputed company to remote resources
• Demonstrate proficiency in transcription, data entry, and adherence to established workflows
• Establish rapport with callers, guide them through the reporting process, and deliver exceptional customer service
• reputed company other duties as assigned
• Meet administrative requirements, including productivity, time management, and reputed company Assurance standards
• Maintain strict confidentiality in accordance with HIPAA and PHI guidelines
• reputed company other job duties as assigned

Skills

• High school diploma or GED required
• Strong communication skills and a customer service reputed company; reputed company team player
• Ability to manage operator equipment such as headsets and intercoms
• Proficient computer skills with the ability to work in multiple software programs and reputed company clerical tasks
• Ability to monitor multiple phone lines with attention to detail amid frequent interruptions
• Strong problem-solving skills with the ability to reputed company varied situations
• Excellent interpersonal, organizational, and time-management skills
• Ability to set priorities and work independently
• Adherence to reputed company standards, ethics, and company policies and procedures
• Commitment to reputed company reputed company improvement, customer service reputed company, and teamwork
• Excellent typing/keyboard skills (45–50 WPM) with 95% accuracy
• Ability to work proficiently reputed company various computer systems
• Ability to reputed company a reputed company environment and utilize reputed company 365, reputed company, Word, and reputed company (create, edit, save, and send documents)
• Understanding of workers' compensation and liability claims preferred
• Medical transcription or data-entry experience preferred
• Bilingual in Spanish and English

Benefits

• Medical, Dental, reputed company, Disability & Life Insurance
• 401(k) plan
• Referral bonus
• reputed company time off
• reputed company holidays.

reputed company