[Remote] Service Desk Engineer

Note: The job is a remote job and is open to candidates in USA. Nexus Technologies LLC is a company that provides technical support services. They are seeking a proactive and independent Service Desk Engineer to perform tier I and tier II technical support responsibilities, ensuring top-notch customer service and effective resolution of technical issues.

Responsibilities

• Diagnose, research, and resolve Tier 1 and Tier 2 technical hardware (printer, computer, peripherals) and common software issues
• Assist users that may be locked out of computing devices, cloud services, or other applications
• Direct unresolved issues to the next level of support personnel
• Maintain the highest possible level of customer service
• Work with vendors to provide clients with updates on ISP outages or vendor support issues
• Assist with the upkeep of client environment documentation

Skills

• Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support
• Skilled communicator on all levels and dedicated to providing top-notch customer service
• Meticulous attention to detail shown through timekeeping, documentation, execution of the technical work
• Diagnose, research, and resolve Tier 1 and Tier 2 technical hardware (printer, computer, peripherals) and common software issues
• Assist users that may be locked out of computing devices, cloud services, or other applications
• Direct unresolved issues to the next level of support personnel
• Maintain the highest possible level of customer service
• Work with vendors to provide clients with updates on ISP outages or vendor support issues
• Assist with the upkeep of client environment documentation
• Hands-on experience with Citrix
• Hands-on experience with O365 (Intune, SharePoint, Exchange Online, etc.)
• Hands-on experience with QuickBooks
• Hands-on experience with Sage
• Hands-on experience with COTS products (commercial-off-the-shelf)
• Hands-on experience with Microsoft Windows Server 2016 to present
• Hands-on experience with Microsoft Windows 10 to Present
• Hands-on experience with Microsoft Remote Desktop 2008 to Present
• Hands-on experience with Citrix Receiver
• Hands-on experience with Active Directory, DNS, DHCP
• Hands-on experience with O365 (Azure, Intune, SharePoint, Exchange Online, etc.)
• Hands-on experience with Printer Administration (Configuration, deployment, and troubleshooting)
• Hands-on experience with Basic Email filtering such as Barracuda
• Hands-on experience with Scan to email configuration
• Hands-on experience with PC Hardware Troubleshooting
• Hands-on experience with Mac OS configuration
• Hands-on experience with VPN Client Configuration (Windows, SonicWall, Meraki, Cisco)

Benefits

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

Company Overview