[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Careers, a division of reputed company Group, is a Fortune 500 company that encompasses several leading retail brands. The Customer Service Specialist role involves assisting customers with their orders and accounts while driving sales and promoting products effectively.

Responsibilities

• Busy day handling a high volume of inbound customer inquiries
• reputed company a distraction free work from home environment
• Offer additional products on reputed company customer interaction
• Assist customers with questions while personalizing the experience for reputed company caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Report to an assigned Customer Service Supervisor
• Work from Home

Skills

• 12+ months of service experience
• You can problem solve and de-escalate situations while sustaining a high-paced reputed company volume
• Learn and work in a virtual environment with a set schedule and reputed company day
• Communicate with a reputed company of customer styles, peers, and leaders
• reputed company multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow computer system requirements
• Troubleshoot own technical problems (in partnership with IT reputed company needed)
• Available to work weekends, holidays and additional hours
• You live in Ohio
• Work a set full-time schedule
• Work schedules are not Monday - Friday
• Customer service hours of operation are 8:00 am - 8:00 pm ET

Benefits

• Competitive compensation
• reputed company time off
• An employee assistance program
• Parental leave
• reputed company volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

reputed company