[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Cornerstone Careers, a division of QVC Group, is a Fortune 500 company that encompasses several leading retail brands. The Customer Service Specialist role involves assisting customers with their orders and accounts while driving sales and promoting products effectively.

Responsibilities

• Busy day handling a high volume of inbound customer inquiries
• Provide a distraction free work from home environment
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Report to an assigned Customer Service Supervisor
• Work from Home

Skills

• 12+ months of service experience
• You can problem solve and de-escalate situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours
• You live in Ohio
• Work a set full-time schedule
• Work schedules are not Monday - Friday
• Customer service hours of operation are 8:00 am - 8:00 pm ET

Benefits

• Competitive compensation
• Paid time off
• An employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

Company Overview