[Remote] In-Home Care Admin Coordinator

Note: The job is a remote job and is open to candidates in USA. Clover Health is a company focused on delivering proactive support and care through its clinical teams and quality improvement services. The In-Home Care Admin Coordinator will assist members by handling calls, confirming appointments, and ensuring effective communication within the care team.

Responsibilities

• Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls
• Receive inbound warm transfers from other Clover teams
• Confirm patient appointments for provider schedules
• Outreach patients not recently seen to ensure continuous care
• Prepare travel routes for clinicians based on daily scheduled visits
• Communicate effectively with care team members via team huddles and EHR documentation
• Navigate multiple computer platforms throughout the day
• Ensure team escalations are addressed timely and accurately
• Other administrative duties as assigned

Skills

• You have high School Diploma and/or GED
• You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice
• You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc)
• You have experience working with an EHR and/or Carelink
• You have customer service experience answering a large volume of incoming calls
• You are bilingual in English/Spanish (strongly preferred)

Benefits

• 401k matching
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Company holidays
• Access to mental health resources
• Generous time-off policy
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents

Company Overview