Business Analyst

Motorola Solutions is a global community focused on enhancing public safety through advanced technologies. The Business Analyst will work with cross-functional teams to define and implement product offers in CRM and ERP systems, ensuring defect-free product configurations and facilitating automation initiatives.

Responsibilities

• Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering, etc.) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle R12 Configurator, MOL, and COF
• Responsible to make sure product configurations in the above-mentioned systems are defect-free and orderable
• Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and provide SME level support to cross-functional teams
• Partner with developers to explain the requirements and perform testing once development is complete
• Work with the factory to make sure product configuration is setup correctly and Sales Orders can be processed error-free
• Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations
• Work in an Agile team environment
• Ensures that Product Compliance requirements are met for various regions/countries
• Ensures agreed standards are met for Orderability UX
• Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering and Supply Chain
• Identifies opportunities for process simplification and help with automation initiatives within the team
• Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently
• Create/update Requirement documents as needed

Skills

• Bachelor's Degree
• 1.5+ years of experience in an analyst or similar role
• Demonstrated experience and understanding of ERP and CRM systems
• Able to learn new technology quickly, become the expert, solve the problem, and teach others
• Experience creating business process models and using them to describe business requirements
• Strong requirements gathering and analytical skills
• Excellent written, speaking, and interpersonal skills
• Experience working with remote teams in a global environment
• Familiar with Agile vs. Waterfall Methodology
• Proficiency in one or more ERP and CRM systems, such as Oracle
• Experience in process optimization and automation using various technologies (homegrown, RPA, AI)
• Experience with Artificial Intelligence to support role
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Master's Degree
• Experience with Oracle CPQ, EBS and Agile PLM
• Prior experience in driving SKU and Product Structure optimization
• Experience in managing the team with Agile methodology
• Experience with Agile development tools such as JIRA, Confluence
• Experiences with Oracle SW products PLM, EBS, and CPQ, Avigilon PLM/SAP
• Experience with Telecommunication domain knowledge
• Knowledge or understanding of some basic software programming language (e.g. SQL, PL/SQL, Google Script)

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview