[Remote] Patient Enrollment Specialist

Note: The job is a remote job and is open to candidates in USA. Clover Health is a company that delivers proactive support and care to its members through innovative healthcare services. The Patient Enrollment Specialist serves as a trusted advocate for patients, guiding them through the enrollment process for home-based care services while ensuring they are fully informed and supported.

Responsibilities

• Initiate outreach to patients and caregivers to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages
• Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment
• Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process
• Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner
• Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection
• Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care
• Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached
• Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems

Skills

• High school diploma or equivalent required
• 1–3 years of experience in healthcare outreach, patient education, admissions, or other patient-focused position
• Strong verbal and written communication skills with a persuasive, empathetic approach
• Ability to clearly communicate medical and logistical information in patient-friendly language
• Confidence in handling objections and navigating sensitive conversations
• Passion for helping vulnerable or underserved populations access care
• Associate or bachelor's degree in healthcare, communications, social work, or a related field
• Prior work in home health, hospice, managed care, or chronic condition programs
• Comfortable working with EMR systems, Athena
• Familiarity with motivational interviewing or patient-centered communication techniques
• Bilingual abilities (especially Spanish)

Benefits

• 401k matching
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents

Company Overview