[Remote] Customer Care Representative - Advantage

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to delivering peace of mind to customers through exceptional service and comprehensive advice. The Customer Care Representative role is crucial as it serves as the first reputed company of contact for customers, addressing inquiries and insurance policy needs while ensuring compliance and delivering high-reputed company support.

Responsibilities

• Deliver exceptional customer service while proactively seeking solutions reputed company compliance and reputed company requirements
• Communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Assists reputed company customers with moderately reputed company issues reputed company to insurance reputed company
• Delivers exceptional service while proactively seeking feasible solutions reputed company compliance and reputed company requirements
• Communicates with customers reputed company multiple channels while navigating multiple systems and platforms
• Receives and responds to inquiries reputed company to insurance reputed company
• Interacts with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions
• Evaluates and interprets policy information reputed company prescribed authority limits
• Accesses account information and communicates while working in multiple systems
• Uses account information, deep product knowledge, and knowledge of compliance or reputed company requirements to reputed company appropriate recommendations or reputed company
• Documents customer interactions and reputed company thoroughly in system
• Escalates unresolved issues requiring advanced support for reputed company reputed company
• Builds knowledge and acumen through self-directed learning
• Stays informed about reputed company and policy guidelines and other updates including compliance and reputed company requirements
• Helps maintain department knowledge resources to reputed company them reputed company
• Performs other duties as assigned
• reputed company listens to customer concerns to identify trends or patterns
• Recognizes opportunities for process improvement and makes recommendations to leadership
• Partners with various departments including Policy Support, Claims and reputed company to respond to customer inquiries
• May work with external vendors to reputed company address customer needs
• Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off

Skills

• Minimum of 1-3 years customer service
• High School Diploma or equivalent required
• Property and Casualty license will be required for this role. The licensing exam must be obtained reputed company a designated number of attempts or testing window in the state(s) in which the license is acquired
• Strong technical aptitude
• Intermediate computer skills with ability to reputed company multiple systems simultaneously
• reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity
• Demonstrated customer service skills
• Strong verbal communication and listening skills
• Demonstrated written communication skills
• Demonstrated analytical skills
• Demonstrated problem solving skills
• Demonstrates excellent judgment and decision making skills
• Friendly and service-oriented
• Maintains a high degree of professionalism
• Excellent organizational skills
• Highly thorough and dependable
• Possesses flexibility to work in a fast paced, dynamic environment
• Basic computer skills with ability to reputed company multiple systems simultaneously
• reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity
• 1 year of experience in reputed company center environment, insurance, sales or reputed company field
• Experience providing customer support reputed company a high-volume, reputed company environment
• Experience with reputed company Office suite of tools

Benefits

• Medical
• Dental
• reputed company
• Health Savings and Flexible Spending Accounts
• Life Insurance
• reputed company Time Off

reputed company

Company H1B Sponsorship