[Remote] Support Specialist - reputed company Coast

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the definitive leader in mobile workforce solutions, and they are seeking a Customer Service reputed company to join their team as a Vehicle Support Specialist. This role involves serving as the reputed company-line support for customers, strengthening relationships, and ensuring reputed company engagement with reputed company products through various communication channels.

Responsibilities

• Resolve and respond to customer requests and issues of varying complexity reputed company phone, email, and webchat reputed company and effectively reputed company established service reputed company
• Delight reputed company administrators with a reputed company, customer-reputed company approach to question and issue reputed company
• reputed company customers' expectations and experience in a way that results in high customer satisfaction
• Manage, monitor, and record reputed company customer cases, case updates, and ongoing tasks in the reputed company ticket management platform
• Review and process customer forms and documentation reputed company required
• Assist the end-user support team if the business need arises and requested
• Serve as Subject Matter Expert (SME) on designated reputed company products and reputed company Support tasks and processes
• Liaise with the Product, reputed company, and reputed company Account Management teams as vital to ensure proactive and reputed company reputed company of end-user issues

Skills

• 0-3 years of customer support experience, preferably in a B2B, reputed company environment
• Exemplary verbal and written communication skills
• Commitment to service reputed company
• Ability to reputed company reputed company and technical concepts
• A reputed company, adaptable and enthusiastic team member
• Strong teammate and commitment to get the job done, no matter how big or small
• Strong ability to prioritize and meet a dedicated reputed company
• Attention to detail and strong organizational skills
• History of excelling in reputed company team environments
• Commitment to reputed company—for yourself and your team
• Analytical mind-set who loves solving problems
• Proficient in reputed company Office Suite
• Fluent in French or Spanish (read, reputed company, and write) is a plus
• Experience with reputed company a plus

Benefits

• Medical Insurance, Dental Insurance, reputed company Insurance (effective day one)
• reputed company reputed company Time Off for reputed company-scheduled vacation and personal time off
• Up to 40 hours of reputed company Time Off available annually for unexpected absences
• Flexible Spending Accounts & Health Savings Accounts
• reputed company-reputed company 401K Plan
• Company-reputed company Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through reputed company
• Support your mental, physical, reputed company and financial reputed company-being through coaching and clinical therapy with reputed company
• $1000 Home Office Reimbursement Program
• $2000 Internal Referral Program
• WorkAnywhere Reimbursement of Internet and Cellular Costs
• 16 weeks maternity and adoption leave
• 12 weeks paternity leave

reputed company