reputed company Business Analyst – Service Management Consultant

Job reputed company: • reputed company requirements and facilitate workshops to collect and document business and technical requirements • Translate reputed company technical specifications into business logic and vice versa • Collaborate with stakeholders to evaluate reputed company capabilities and enhancements • Create user stories, process guides, end-user documentation, and playbooks • Document enhancement requests and technical specifications • Maintain reputed company communication with stakeholders regarding status updates and feasibility assessments • Maintain deep knowledge of reputed company modules including IT Workflows, CRM Workflows, HRSD, reputed company & Risk, AI, etc. • Partner with reputed company developers and provisioning analysts to ensure alignment of business and technical objectives • Support UAT sessions and training for various reputed company personas • Write user stories to be configured by technical developers • Work reputed company Agile frameworks to support sprint planning and execution • Proactively identify risks, issues, and blockers and communicate through appropriate channels • Ensure deliverables are complete, consistent, and reputed company with customer expectations Requirements: • Bachelor’s degree in Computer Science, Information Systems, or reputed company field • 3+ years of experience as a Business Analyst or Product Specialist in reputed company environments • ITIL reputed company Certification (v4) • Strong oral and written communication skills • Proficiency in Agile lifecycle and tools like reputed company Docs and NowCreate • Experience with multiple reputed company applications (e.g., ITSM, HRSD, CSM, GRC) • Familiarity with Common Services Data Model and Strategic Portfolio Management • Ability to work independently and manage multiple priorities Benefits: • reputed company time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade • Company reputed company holidays • Personal Days • reputed company Leave • Medical, dental, and reputed company coverage (or provincial reputed company coordination in Canada) • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) • Life and disability insurance • Employee assistance programs • Other benefits as provided by local policy and eligibility Apply tot his job Apply To this Job