**Experienced Healthcare Customer Service Coordinator – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional patient experiences through our comprehensive healthcare services. As a leading multi-specialty physician group practice, we're seeking an experienced and compassionate Healthcare Customer Service Coordinator to join our team. This is a unique opportunity to work in a fast-paced call center environment, providing top-notch customer service to patients, affiliate partners, payers, and healthcare providers. **Why Consider This Job Opportunity at arenaflex?** * Salary up to $22.40 per hour, reflecting your value to our organization * Opportunity for professional growth and advancement within arenaflex, with a clear path for career development * 100% remote work flexibility, allowing you to work from anywhere in the country and enjoy a better work-life balance * Comprehensive benefits package, including generous leave, health plans, and retirement contributions, to support your well-being and financial security * Engaging and supportive work environment focused on enhancing patient experience, with a team that shares your passion for delivering exceptional care * Chance to work with a leading multi-specialty physician group practice, making a meaningful impact in the lives of our patients **What to Expect as a Healthcare Customer Service Coordinator at arenaflex** As a Healthcare Customer Service Coordinator, you will be responsible for: * Handling and resolving up to 60 calls daily in a fast-paced call center environment, providing timely and effective solutions to patients, affiliate partners, payers, and healthcare providers * Communicating directly with patients, affiliate partners, payers, and healthcare providers to address their concerns, answer questions, and provide guidance on payment options for outstanding balances * Collecting payments and providing guidance on payment options for outstanding balances, ensuring accurate and timely processing * Updating patient accounts with new or corrected information and requesting itemized statements, maintaining accurate and up-to-date records * Explaining medical bills and clarifying patient financial responsibilities, including deductibles and copays, to ensure a clear understanding of their obligations **What Is Required to Succeed as a Healthcare Customer Service Coordinator at arenaflex** To excel in this role, you will need: * High school diploma or equivalent, with a strong foundation in communication and customer service * Minimum of 2 years of healthcare experience, with a preference for 2 years in medical billing and direct patient contact in a call center * Technical proficiency in relevant systems and software, including electronic health records (EHRs) and practice management systems (PMS) * Advanced verbal and written communication skills, with the ability to articulate complex medical information in a clear and concise manner * Strong interpersonal skills and professional maturity, with sound judgment and the ability to work effectively in a fast-paced environment **How to Stand Out as a Healthcare Customer Service Coordinator at arenaflex** While the following qualifications are not required, they will certainly give you a competitive edge: * Bilingual proficiency in both English and Spanish, allowing you to communicate effectively with a diverse patient population * Experience with insurance billing and medical terminology, providing a deeper understanding of the healthcare industry and its complexities **Career Growth Opportunities and Learning Benefits at arenaflex** At arenaflex, we're committed to helping you grow and develop your skills and expertise. As a Healthcare Customer Service Coordinator, you'll have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced colleagues, providing guidance and support as you navigate your role * Opportunities for advancement and career growth, with a clear path for professional development and advancement within the organization **Work Environment and Company Culture at arenaflex** At arenaflex, we're dedicated to creating a supportive and inclusive work environment that fosters collaboration, innovation, and excellence. As a Healthcare Customer Service Coordinator, you'll be part of a team that shares your passion for delivering exceptional patient care and experiences. Our company culture is built on: * Respect and empathy for our patients and colleagues * Open communication and transparency * Continuous learning and improvement * Collaboration and teamwork * A commitment to excellence and quality **Compensation, Perks, and Benefits at arenaflex** As a Healthcare Customer Service Coordinator at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including: * Salary up to $22.40 per hour * Comprehensive benefits package, including generous leave, health plans, and retirement contributions * 100% remote work flexibility * Ongoing training and development opportunities * Mentorship and coaching from experienced colleagues * Opportunities for advancement and career growth **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation. Don't miss this chance to join a leading multi-specialty physician group practice and make a meaningful impact in the lives of our patients. Apply now to become a part of the arenaflex team! Apply for this job