CRM Specialist - Bilingual (English/Spanish)

Employer Industry: Home Improvement Technology Why consider this job opportunity: - Comprehensive benefits package starting the first of the month following your hire date - 401(k) company match to help you build financial security - Competitive time-off package including 20 vacation days, 10 sick days, and additional holidays - Resources to support mental health and financial well-being through an Employee Assistance Program (EAP) - Opportunities for professional growth and advancement in a fast-paced environment - Engaging company culture with team-building activities and events What to Expect (Job Responsibilities): - Conduct engaging, hands-on training sessions via Zoom for customers on software usage - Oversee customer onboarding projects from initiation to completion, ensuring timely delivery - Provide in-depth training on backend functionalities and configure software settings - Develop innovative solutions to address customer requests and ensure satisfaction - Collaborate with various departments to align customer accounts with business needs What is Required (Qualifications): - Associate or Bachelor's degree in a relevant field - 1-2 years of experience using, supporting, or troubleshooting web-based applications - 1-2 years of experience in an external client-facing role demonstrating strong customer service skills - 1-2 years of project management experience, including planning and executing projects - Excellent written and verbal communication skills How to Stand Out (Preferred Qualifications): - Familiarity with CRM tools - Fluency in Spanish is considered a valuable asset #HomeImprovement #CustomerSuccess #ProjectManagement #CareerGrowth #TeamCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply tot his job Apply To this Job