Experienced Customer Service Representative for Premium Fashion Brand – Early Morning Shift

Welcome to arenaflex

arenaflex is the next-generation fashion retailer for Millennial and Generation Z consumers, delivering an engaging customer experience through a vast yet curated offering of over 45,000 apparel, footwear, accessories, and beauty styles. As a trusted, premium lifestyle brand and a go-to online source for discovery and inspiration, we connect a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. With 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that is redefining fashion retail for the 21st century.

About Our Team

At arenaflex, we are a dynamic team of over 1,000 individuals based out of Cerritos, California, motivated by getting the company to the next level. We are looking for high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep arenaflex a company where inspired people will always thrive. To take a behind-the-scenes look at the arenaflex "corporate" lifestyle, check out our Instagram @arenaflexcareers or #lifeatarenaflex.

Job Overview

We are seeking an experienced Customer Service Representative to join our team, providing exceptional support to our customers through inbound calls, chats, SMS, and emails. As a representative of arenaflex, you will embody our organizational values, obsessing over our customers and ensuring their satisfaction and retention. This is a full-time role, and the required equipment will be provided.

Key Responsibilities

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Researching and resolving complaints to ensure customer retention and satisfaction
• Following up on all written correspondence and escalating to the customer service manager on duty as necessary
• Coordinating and following up with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with a desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on the needs of our customers

Remote Work Requirements

As a remote worker, you will be required to:

• Work autonomously in a virtual environment
• Be reachable and available by telephone, email, and instant message during work hours
• Meet set productivity standards on an ongoing basis
• Have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Have reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Use the majority of your internet bandwidth for work (avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Qualifications

Minimum Qualifications

• Experience with Microsoft Word and Excel
• High School Diploma
• Typing speed of 50+ words per minute

Preferred Qualifications

• 1+ years of experience in Customer Service, help desk, or call center
• Typing speed of 60+ words per minute
• Working knowledge of website navigation

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to work in a dynamic environment, develop your skills, and advance your career. You will be part of a team that is passionate about delivering exceptional customer experiences and driving business results.

Work Environment and Company Culture

arenaflex is a company that values innovation, creativity, and teamwork. We believe in fostering a culture that is inclusive, supportive, and fun. Our employees are our greatest asset, and we are committed to providing a work environment that is engaging, challenging, and rewarding.

Compensation and Benefits

We offer a competitive compensation package, including a hourly rate range of $18.00 to $20.00 per hour. Additionally, we provide a range of benefits, including opportunities for career growth and development, a dynamic work environment, and a comprehensive benefits package.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a team that is shaping the future of fashion retail. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and become a part of the arenaflex family!