**Experienced Customer Support Representative – Family Management and Co-Parenting Application Support**

At arenaflex, we're on a mission to help families thrive across all of life's circumstances. Our innovative technology solutions bring together three leading family management brands: arenaflex's world-class co-parenting application, Cozi, the #1 family organizing app in the U.S, and FamilyWall, the leading European-based family organization app. We're passionate about creating a safe and productive environment for families to co-exist, and we're looking for a dedicated Customer Support Representative to join our team. **About arenaflex** arenaflex is a technology company that's been making a difference in the lives of families for over 20 years. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in family management. With a private investment round from Spectrum Equity, we're poised for accelerated growth and are looking for talented team members to help us reach the millions of families who can benefit from our technology solutions. **Job Summary** As a Customer Support Representative at arenaflex, you'll provide technical and billing support for application users, serving as a point of contact between the end users and our development team. You'll help customers who contact us through phones, email, and chat, communicating with the highest degree of courtesy and professionalism while striving to resolve customer issues with expediency. Support hours are offered from 8am-6pm CT daily, with rotating email-only support on weekends and holidays. **Key Responsibilities** • Provide technical, account, and billing support for customers using the arenaflex mobile app and arenaflex.com • Quickly resolve customer questions and requests in a friendly, professional manner • Diagnose and report on technical glitches and share customer feedback • Educate customers on arenaflex features and benefits • Grow and maintain a working knowledge of all company products, services, and promotions • Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols • Understanding and profile customer needs to make recommendations for additional services **What You'll Bring** • A high level of web proficiency and strong computer skills • Strong communication skills, both written and verbal, with an eye toward grammatical proficiency • Proficiency in Microsoft Office and solid understanding of Web, Android, and iOS platforms and operating systems • Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred • Bachelors/Professional degree or equivalent experience is preferred • Experience with error reporting tools like JIRA is a plus • Experience with customer support tools like Zendesk is a plus • Knowledge of the Family Law industry is a plus **Why Join arenaflex?** • **Great Mission**: Creating a safe and productive environment for families to co-exist is extremely important for us; we've been doing it for 20 years and are deeply motivated by adding value to the lives of parents, children, and practitioners. • **Growing Team**: While we've been around for a while, we continue to evolve and innovate. That's what keeps us going! You'll have an opportunity to contribute meaningfully to our organization as we hit our second stride. • **Amazing Culture**: arenaflex has a positive and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking, and, above all, collaborative. **Benefits** • Full Medical: arenaflex Pays 100% of the premium for employee AND additional family members • 401k: Up to a 4% match with immediate vesting • 12 weeks paid leave for all new parents • 12 Paid Company Holidays + Paid Winter Break + Additional You Days • Learning & Development stipend for employees • Supportive and flexible working environment – work from anywhere! **Equal Employment Opportunities** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **How to Apply** If you're passionate about helping families thrive and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Apply Now** Apply Job! Apply for this job