**Experienced Customer Service Management Supervisor – Strategic Leadership and Operational Excellence**

At arenaflex, we are committed to delivering exceptional customer experiences that drive business success. Our Customer Service Management team plays a vital role in achieving this goal by providing strategic oversight and leadership direction within the Customer Service function. As an Experienced Customer Service Management Supervisor, you will be responsible for leading a team of professionals who are dedicated to delivering personalized service and creative solutions to our customers. **About arenaflex** arenaflex is a leading healthcare company that is dedicated to improving patient outcomes and reducing healthcare costs. Our innovative solutions, including Sonexus Health, a subsidiary of arenaflex, help specialty pharmaceutical manufacturers connect with their customers and gain better control of product success. With a focus on personalized service and creative solutions, we are committed to delivering exceptional customer experiences that drive business success. **Responsibilities** As an Experienced Customer Service Management Supervisor, you will be responsible for leading a team of professionals who are dedicated to delivering personalized service and creative solutions to our customers. Your responsibilities will include: * Supervising Access Patient Support staff who are performing customer services and enrollment activities, as well as reimbursement staff who are performing benefit investigations for pharmacy and medical benefit coverage * Overseeing the staffing schedule to meet the requirements as outlined by client contracts and company policy and procedures, including standard operating policies and work instructions * Directly supervising employees in the Access Patient Support Center in accordance with the organization's policies and applicable laws * Responsibilities include training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints and resolving problems, and attending client meetings as necessary * Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors * Applies expertise to solve standard and non-standard problems within own area * Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts * Provides direction in discussing and creating development plans * Provides input into succession planning process for own work area * Aligns individual goals for self and others with work area/functional goals * Builds confidence and respect of others through a positive and energizing style * Assists work team in the achievement of goals/commitments; achieves own goals/commitments regardless of obstacles * Works within budgetary/financial objectives set by manager, applying knowledge of profit drivers to work processes within own area * Identifies specific opportunities for long-term change within own work team or product/service * Builds customer relationships, interprets customer needs and assesses their business requirements * Leverages customer knowledge to develop alternative solutions and shares key learnings with others * Resolves day-to-day or routine problems using defined processes * Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence * Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success * Effectively listens to and explains difficult issues to reach shared understanding and build alignment **Qualifications** * Bachelor's degree or equivalent work experience preferred * 3-5 years experience in the Healthcare field preferred * Strong leadership skills * Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation * Advanced knowledge of healthcare reimbursement **What We Offer** * Competitive salary range: $65,500 - $93,550 * Bonus eligible: No * Benefits: arenaflex offers a wide variety of benefits and programs to support health and well-being, including: + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs * Opportunity to work remotely with a dedicated, quiet, private, distraction-free environment with access to high-speed internet * Training and development opportunities to help you grow and succeed in your career **Work Environment and Culture** arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We celebrate the power of our differences to create better solutions for our customers and strive to ensure that all employees can be their authentic selves each day. Our culture is built on a foundation of trust, respect, and open communication, and we are committed to providing a work environment that is safe, healthy, and productive. **How to Apply** If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application as soon as possible, as the application window is anticipated to close on 09/30/2024. arenaflex is an Equal Opportunity/Affirmative Action employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and supportive of all employees, and we celebrate the power of our differences to create better solutions for our customers. Apply Job! Apply for this job