Experienced Customer Service Associate – Delivering Exceptional Support and Exceeding Customer Expectations at arenaflex

Introduction to arenaflex

At arenaflex, our mission is to be Earth’s most customer-centric company, and we are dedicated to exceeding expectations by innovating and providing best-in-class customer support. As we continue to expand our logistics products and services, including improving how we fulfill and deliver customer orders, we are making history and pushing the boundaries of what is possible. The good news is that we’ve only just begun, and we invite you to join us on this exciting journey. At arenaflex, you will have the opportunity to work with smart, passionate people who are building new products and services every day on behalf of our customers.

Job Overview

As a Delivery Station Customer Service Associate at arenaflex, you will play a critical role in improving the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. Your role will also involve connecting customers with experts who can provide them with the most accurate and up-to-date information about their packages. Our goal is to put smiles on our customers’ faces, and we need talented and dedicated individuals like you to help us achieve this mission.

Key Responsibilities

As a Delivery Station Liaison at a Locker / Counter Hub, your key responsibilities will include:

• Communicating with customers directly in-person, as well as via phone and email
• Empathizing with and prioritizing customer needs to ensure their issues are resolved efficiently and effectively
• Upholding arenaflex values and respecting every customer, regardless of their background or circumstances
• Resolving issues and setting appropriate expectations with customers to ensure their satisfaction and loyalty
• Clearly understanding and responding appropriately to the issues that customers present, using your knowledge and expertise to provide accurate and helpful solutions
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues, using your excellent communication skills to build trust and rapport with our customers
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome, using your analytical skills to identify the root cause of issues and develop effective solutions
• Making quick and effective decisions on behalf of the customer, using your discretion and expertise to resolve issues efficiently and effectively
• Working a flexible Full-Time (40 hours per week) schedule, including evenings and weekends, to ensure our customers receive the support they need, when they need it

Physical Demands

The role will require you to perform the following tasks, with or without reasonable accommodation:

• Carry, lift, push, and pull up to 49 pounds, using your physical strength and endurance to handle packages and equipment
• Frequently push, pull, squat, bend, and reach, using your agility and flexibility to navigate our warehouse and delivery facilities
• Work in an environment where the noise level varies and can be loud, using your hearing protection to ensure your safety and well-being
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled, using your adaptability and resilience to work effectively in changing conditions

A Day in the Life

As a Delivery Station Customer Service Associate at arenaflex, you will be based at one of our last-mile delivery warehouses, where our leading logistics system operates. As orders are dispatched and delivered, you will be in contact with our warehouse associates, delivery partners, and customers when they need guidance. You will be responsible for informing our delivery partners when a customer needs to reschedule a delivery, and you will work to resolve any delivery issues that arise, using your expertise and knowledge to ensure our customers receive a great experience every time.

About the Team

Our Customer Service team is at the heart of arenaflex, and we are dedicated to reducing customer effort every way we can. We empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to provide expert insights into our customers’ most complex issues, using our knowledge and expertise to resolve issues efficiently and effectively. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention, and we are always looking for ways to make arenaflex’s customer service even better.

Qualifications

To be successful in this role, you will need to meet the following qualifications:

Basic Qualifications

• High School or equivalent diploma, demonstrating your commitment to education and personal development
• Previous experience in Customer Service, showing your ability to work with customers and resolve issues effectively
• Ability to effectively prioritize work time to ensure efficiency, using your organizational skills to manage your workload and meet deadlines
• Experience with Windows Operating Systems and Microsoft Outlook, demonstrating your technical skills and ability to learn new systems
• Familiarity with multiple web browsers, database searching, and instant messenger tools, showing your ability to adapt to new technologies and systems

Preferred Qualifications

• Bachelor Degree or equivalent work-related experience, demonstrating your commitment to education and personal development
• Proficiency in verbal and written communication skills, showing your ability to communicate effectively with customers and colleagues
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators, demonstrating your analytical skills and ability to drive results
• Experience working on a merchandising / brand ambassador team for a nationally recognized consumer brand, showing your ability to work in a fast-paced and dynamic environment

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have access to training and development programs, as well as opportunities for advancement and career progression. You will be able to develop your skills and expertise, and take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

At arenaflex, we are proud of our inclusive and dynamic work environment. We empower our employees to be their best selves, and we provide a supportive and collaborative culture that fosters growth and development. We are committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds and perspectives.

Compensation and Benefits

As a Customer Service Associate at arenaflex, you will be eligible for a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. You will also have access to a range of perks and benefits, including discounts on arenaflex products and services, and opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and exceeding customer expectations, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Associate, you will be part of a dynamic and inclusive team that is dedicated to making a difference in the lives of our customers. Don’t miss out on this chance to join our team and help us achieve our mission of being Earth’s most customer-centric company. Apply now and take the first step towards an exciting and rewarding career at arenaflex.