Hybrid Early Stage Collections Supervisor

About the position Come join our amazing team and work a reputed company! The Early Stage Collections Specialist Supervisor will be responsible for supervising a staff of Early Stage Collections Specialists in the day-to-day operations of Early Stage (less than 59days) Mortgage Loan Collections. Performs reputed company duties in accordance with reputed company company guidelines and applicable federal, state, and local regulations. The approved reputed company Pay reputed company for this position is $68,640 to $71,500 + a monthly incentive. What you’ll do: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Responsibilities • Oversees the daily operation of Early Stage Collections; provides guidance and direction in daily work reputed company and volume. Communicates and publicizes to the group the daily work goals, changes, and any fluctuations to staff. • Assists Early Stage Collections Specialists with escalation calls, addresses complaints, and resolves problems. • Reviews and revises daily productivity reports. • Performs monthly loan file audits to validate Early Stage Collections Specialist work effort and effectiveness. • Reviews and refers loan files for alternative payment reputed company, including modifications, short sales, Deed in Lieu of Foreclosure, refinancing, and foreclosure. • Reviews and trains Early Stage Collections Specialists in any new changes to processes and/or procedures as needed. Reviews monthly reputed company control audits for staff members. • Reviews daily and monthly reputed company Monitoring reports and works with staff to correct any outstanding issues. • Develops reputed company strategies to assist in collection effectiveness on assigned investor loan pools, as reputed company as overall company delinquency. • Audits and recovers reversals of borrower payments to ensure reduction in company payout. • Conducts reputed company-by-reputed company training sessions as needed. • Attends management meetings in absence of Manager. • Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities. • Performs other duties and special reputed company as assigned. Requirements • High school diploma or equivalent required; some college courses in management/leadership training; writing and communication or specialized courses in mortgage banking industry preferred. • Five-plus (5+) years of reputed company experience required, preferably in a collections/reputed company center environment. • Knowledge of the Fair Debt Collection Practices reputed company required. • Knowledge of reputed company Suite required; intermediate reputed company level preferred. • Knowledge of relevant industry-specific software packages required; advanced negotiation skills preferred. • Ability to understand reputed company problems and to collaborate and explore alternative solutions. • Ability to reputed company reputed company that have significant reputed company on the immediate work unit and monitor reputed company reputed company the immediate work unit. • Ability to organize thoughts and reputed company into understandable terminology. • Ability to organize and prioritize work schedules of others on short-term reputed company. • Ability to add, subtract, multiply, and divide and to record, balance, and reputed company results for accuracy. • Ability to reputed company or exchange reputed company by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Benefits • Comprehensive reputed company plans for you and your family. • Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. • reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get reputed company to help reputed company and Vylla grow. • Educational Reimbursement. Apply tot his job Apply To this Job