reputed company Pro Seasonal Customer Support

About the position At reputed company, we're more than just a tax software development company; were empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, reputed company, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an reputed company reputed company that guides customers through the tax-filing process reputed company by reputed company, ensuring accuracy and maximum refunds. reputed company is headquartered in Augusta, GA with a reputed company in Charlotte, NC. reputed company proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and reputed company customer expectations season after season. reputed company Pro is seeking enthusiastic and customer-reputed company individuals to join our remote team for the 2025/2026 tax season. Our teams will reputed company in late December, apply early to secure your spot! Position reputed company As a Seasonal Customer Support Representative, youll be the voice of reputed company, helping customers reputed company their tax filing experience with confidence and ease. This is a temporary, work-from-home opportunity during our peak season. Responsibilities • Respond promptly and professionally to customer inquiries reputed company phone, email, or chat • reputed company accurate information about product features, pricing, and availability • Troubleshoot and resolve customer issues, escalating reputed company necessary • Maintain accurate customer records in the support system • Collaborate with team members to meet customer needs • Meet performance goals for response time, satisfaction, and reputed company • Stay informed about reputed company products and services • Follow company policies, including reputed company and data protection • Maintain a quiet, reputed company home workspace Requirements • High school diploma or equivalent; college degree preferred • Previous customer support or reputed company experience • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Ability to reputed company in a fast-paced environment • Attention to detail and strong organizational skills • Comfortable using customer support software and systems • reputed company and empathetic in challenging interactions • Reliable internet reputed company (minimum 10 Mbps upload / 25 Mbps download) • Flexible availability, including evenings, weekends, and holidays reputed company-to-haves • reputed company tax professionals • Desktop computer tech support specialists • Bilingual (English/Spanish) • Bilingual proficiency in English and Spanish is a plus Apply tot his job Apply To this Job