Business Process Operations Analyst I - Commercial Lines

NJM Insurance Group is a leading mid-sized U.S. property and casualty insurance company focused on providing value-based insurance solutions. They are seeking a Business Process Operations Analyst I to support business users in technology and non-technology operations, assist in managing change, and optimize business processes.

Responsibilities

• Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise
• Support the launch of new products and services
• Demonstrate adaptability and core competencies in a dynamic environment
• Assists with managing change effectively while maintaining productivity and focus
• Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI)
• Prioritize and support the implementation of business process enhancements
• Provide support to business users for process and technology adoption
• Monitor and triage end-user support requests
• Report and follow up on production issues, coordinate incident management
• Collaborate with technology teams and solution owners to resolve incidents
• Support department operations, including newsletters, town halls, website management, compliance, and onboarding
• Ensure seamless transition of technology initiatives to business users
• Collaborate with solution owners to understand and communicate process changes
• Assist with change management and rollout of new products and technologies
• Support training and communication for new launches and updates
• Coordinate cross-functional impacts and provide recommendations to leadership

Skills

• Minimum 0 – 3 years' experience in understanding and analyzing insurance business processes
• Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams' interests
• Basic ability to determine the root cause of problems and create solutions that resolve these problems
• Strong verbal, written, and interpersonal communication skills
• Ability to collaborate with diverse multi-function teams
• Embracing a growth mindset by learning new tools, products, and business processes
• Bachelor's degree preferred
• Property & Casualty Insurance experience preferred
• Ability to learn quickly in a demanding environment and adapt to change
• Passion to challenge the current state and embrace change
• Knowledge of Insurance products and certifications from The Institutes is a plus

Benefits

• 401(k) with employer match up to 8% and additional service-based contributions
• Health, Dental, and Vision insurance
• Life and Disability coverage
• Generous PTO
• Paid Sick Leave
• Paid parental leave in addition to state-mandated leave
• Discretionary bonuses

Company Overview