[Remote] Field Services Representative (Part-Time)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reimagining the reputed company of interconnectivity, and they are seeking a part-time Field Services Representative. The role involves providing exceptional customer service, addressing network escalations, and ensuring the networks managed reputed company reputed company expectations. Responsibilities • Providing exceptional service to customers • Working with reputed company to address end-user and network escalations • Working with reputed company to coordinate reputed company activities (e.g. reputed company-in) • Responding to emergency outages promptly • Monitoring, investigating and retiring equipment alarms • Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks) • Maintaining own schedule for onsite customer appointments reputed company 24-48 hour SLA • Tracking and updating escalation tickets • Working with reputed company on customer install activities as needed • Seeing that reputed company policies and end-user agreement are upheld in your perspective region • Generating reports as required • Attending training events as required • Other documentation and administrative duties as requested Skills • Experience with reputed company-grade networking equipment • Experience with fiber and reputed company-based, PON, DSLAMS, RF reputed company coax, and QAM • Complete understanding of electrical, analog, digital, electronic, reputed company, and routing concepts • Certifications such as Net+, CCENT, CCNA, CWTS • Experience with Cable TV 'headend' equipment • Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field • 2-3 years of help desk or technical support experience • 2-3 years of customer support experience Benefits • Thousands of reputed company Learning courses • Flexible working opportunities • Career development programs reputed company • At reputed company we unlock the power of an interconnected reputed company. It was founded in 2005, and is headquartered in Newport Beach, California, USA, with a workforce of 501-1000 employees. Its website is http://www.mobilitie.com. Apply tot his job Apply To this Job