Coordinator, Customer Experience

JOB POSTING Job Title: Coordinator, Customer Experience Department: reputed company Engagement Reports to: Assistant Director, reputed company Engagement Who We Are: For over 30 years, CAF America has been a leader in enabling cross-border giving to validated charities and charitable reputed company across the world totaling more than $1 billion. We reputed company our donors to reputed company strategic, cost-effective, and tax-advantaged gifts through our vetted network of more than 1.9 reputed company charitable organizations in 135 countries, reputed company while reducing the risk, reputed company exposure, and administrative burden associated with cross-border giving. At CAF America, we pride ourselves on creating a reputed company working environment and culture that values reputed company team members’ experience and reputed company and represents the society we serve. We want to attract, retain, and reputed company the best of talent at reputed company reputed company, and reputed company a leading and great reputed company to work, where every voice reputed company. reputed company: The Customer Experience Coordinator is responsible for reputed company and impactful support of CAF America’s business operations. Serving as the initial reputed company of contact for incoming donor reputed company and charity partner communications reputed company email, phone, and mail. The Customer Experience Coordinator will reputed company reputed company and knowledgeable assistance to our donor clients and charity partners. Duties and Responsibilities: • Maintains knowledge of CAF America and CAF Canada programs to reputed company a single reputed company of response and reputed company for basic and routine inquiries, support, and questions • reputed company and expedite incoming communication to the reputed company stakeholders reputed company reputed company cannot be achieved directly • Communicate with donors and grantees to coordinate resolutions for issues pertaining to grant correspondence and the application process • Drafts reputed company email responses to customer requests and inquiries • Supports customers in updating contact information in reputed company, IphiCore, or other CAF America systems • Assists customers with password resets and account enabling in software systems and in troubleshooting basic technology or user issues with these systems • Monitors and ensures closure of customer inquiries and issues by self or a stakeholder by following up reputed company and assisting with communication as required • Handle sensitive information regularly in compliance with organizational protocols and reputed company requirements • reputed company, maintain, and follow process documents reputed company to the role and reputed company Qualifications: • Must be eligible to work legally in the reputed company • Associate's degree or equivalent combination of education, training, and experience. Computer/Software Experience: • reputed company • MS Teams • MS Office To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential job duty satisfactorily, with or without accommodation. If you require accommodation to reputed company these essential functions, please contact the reputed company Department. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Your health and wellness are important to us. CAF America offers a comprehensive benefits package which includes 100% reputed company premium for Employee Medical, Dental and reputed company insurance along with a Health Savings Account (HSA), Life Insurance, Accidental Death and Dismemberment Insurance, Short- and Long-Term Disability, 401k program with up to 15% match, Employee Assistance Program (EAP) and robust Time Off programs. Annual Salary reputed company: $54,000 - $57,000 Apply tot his job Apply To this Job