[Remote] Quality Foto Claims Auto Adjuster

Note: The job is a remote job and is open to candidates in USA. Allstate is a company that has been protecting families and their belongings for over 90 years. They are seeking a Quality Foto Claims Auto Adjuster who will be responsible for providing excellent customer service, inspecting vehicle damage, writing repair estimates, and negotiating settlements.

Responsibilities

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
• Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss
• Prepares damage estimates and locates parts for basic and occasionally moderately complex claims
• Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs
• Provides inbound call support and maintains Avaya phone availability
• Processes claims payments and pays appropriate parties
• Documents a claim file with notes, evaluations, and decision-making process

Skills

• Under general supervision, the Quick Foto Claims Auto Adjuster is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired
• The individual inspects vehicle damage from photos, writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use
• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
• Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss
• Prepares damage estimates and locates parts for basic and occasionally moderately complex claims
• Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs
• Provides inbound call support and maintains Avaya phone availability
• Processes claims payments and pays appropriate parties
• Documents a claim file with notes, evaluations, and decision-making process
• As a condition of employment, you'll be expected to obtain an adjuster's license in multiple markets
• All required licenses may have a requirement of being obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• The Customer Service Expert – you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim
• The Investigator – you'll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage
• The Effective Communicator – you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• The Problem Solver – you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
• The Recorder – you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

Company Overview