P&C Adjuster Level II - Liability and Bodily Injury Claims

Insurance Program Managers Group (IPMG) is a dynamic team committed to innovation in the insurance sector. They are seeking a P&C Adjuster Level II to manage and adjust automobile and general liability claims, ensuring compliance with best practices and effective communication with all stakeholders.

Responsibilities

• Follows Claims Best Practices, defined processes, and quality standards
• Secures contact with all relevant parties (insured, claimant, witnesses) to investigate liability using applicable state statutes
• Reviews claim correspondence and determines appropriate actions
• Evaluates liability claims and reports to excess carriers and reinsurers
• Reviews and interprets insurance policies for coverage determination
• Maintains detailed file notes, timely diary entries, accurate coding, and meets claim closing goals
• Drafts and discusses coverage letters with clients and agents before sending
• Ensures accurate and timely claim transfers per service plans and guidelines
• Provides proactive updates to clients, claimants, and insureds
• Communicates clearly and professionally in both written and verbal formats
• Participates in client reviews, teleconferences, and occasional travel for claim reviews
• Follows through on all committed action items with stakeholders
• Sets and adjusts reserves; authorizes or denies payments based on claim facts
• Negotiates settlements effectively, especially in complex cases with defense counsel
• Identifies and executes subrogation opportunities accurately
• Meets all adjuster and leadership metric goals as outlined in scorecards
• Maintains 100% monthly claim closing ratio and current weekly diary
• Executes 90-day claim reviews per client service plans
• Manages vendor costs efficiently and assigns vendors appropriately
• Demonstrates urgency, ownership, and commitment to work
• Supports team and department initiatives
• Understands organizational goals and contributes to overall success
• Analyzes data to solve problems and supports implementation of initiatives
• Promotes collaboration and teamwork across departments

Skills

• Bachelor's degree in business or related equivalent education
• Knowledge of common software programs such as Microsoft Office and Excel
• Excellent verbal and written communication skills to complete internal and external reports
• Strong cost- benefit analysis, decision making and organizational skills
• Great customer service skills
• Detail oriented and flexible in working with various service plan structures
• 1-2+ years of experience adjusting liability claims preferred, including litigation management
• Familiarity with handling of first party claims as well as liability claims
• Multi-jurisdictional tort law and overall federal law experience a plus
• Experience in reporting key exposures to excess carriers and reinsurers a plus
• Insurance designations not mandatory but a plus

Benefits

• Year End Bonus to qualified employees
• 20 days of PTO each year.
• 2025 includes 13 paid holidays and YOUR BIRTHDAY OFF!
• Medical, dental, and vision coverage on day one of full-time employment.
• Telemedicine is free for you and your family (day one) if you are covered under our medical plan.
• 401k match.
• Professional development support and a Linkedin Learning subscription.
• Flexible time off with an encouraged time away to support a healthy work-life balance.
• Life Insurance, Short term, and long-term disability on day one of full-time employment and paid for by IPMG.
• Onsite fitness center and showers, in our St. Charles, IL HQ office.

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