[Remote] Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Grand River Solutions is dedicated to delivering comprehensive and compassionate harassment and discrimination response services. The Operations Coordinator plays a vital role in ensuring the organization runs smoothly, supporting process improvement and collaboration across teams.

Responsibilities

• Support the continuous improvement of processes and workflows that drive day-to-day success
• Partner closely with teams across the organization to streamline operations, solve problems, and advance key initiatives

Skills

• Excellent verbal and written communication skills
• The ability to function well in a high-paced, high-volume environment
• Strong organizational skills with the ability to prioritize tasks, balance shifting priorities, and work efficiently
• Exceptional attention to detail, care, and accuracy in completing tasks
• High Proficiency with Microsoft Excel, including pivot tables and charts
• Associate's degree or equivalent from an accredited institution
• At least 1 year of experience working with clients and customers
• At least 1 year of experience with multi-faceted, cross-functional, and highly visible projects
• 1 year of demonstrated experience working with BigTime software or similar timekeeping software preferred
• 1-2 years of experience working within an administrative process at an institution of higher education (Conduct, Title IX, Human Relations, Employee Relations, etc.) preferred
• 1-2 years of experience working with project platforms, CRM's or other data/case management software preferred

Benefits

• Medical, dental, and vision coverage starting on Day 1
• Life and disability insurance
• Stock options
• Employee Assistance Program (EAP)
• Competitive pay
• Remote work environment (occasional travel may be required)
• Home office setup support
• Employee referral program
• 401(k) plan
• Unlimited paid time off (PTO)
• Flexible work schedule with autonomy to set your own hours (availability required during core hours to meet with internal and external stakeholders and fulfill service needs)

Company Overview