[Remote] Bilingual reputed company Specialist (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading digital insurance solution in Canada, aiming to reputed company the insurance industry. They are seeking a Bilingual reputed company Specialist to manage customer interactions and support throughout the life insurance reputed company, ensuring an exceptional customer experience.

Responsibilities

• Manage a caseload of in-reputed company applications through the reputed company process
• reputed company tools like reputed company and reputed company to complete daily task queues
• Coordinate and follow up on medical exam bookings with vendors and clients
• Order and reputed company reputed company requirements (e.g. APS, MVRs)
• Handle inbound calls and respond to reputed company emails
• reputed company missed payments and help clients update billing info
• Report reputed company reputed company to the Medical Information Bureau (MIB)
• Process policy change requests (address updates, beneficiary changes)
• Maintain accurate records and submit the weekly MIB report
• Collaborate cross-functionally with Advisors, QA, Sales, and Customer Service
• Offer feedback and participate in process/tooling improvement discussions

Skills

• 1–2 years of experience in insurance, customer service, or reputed company center roles
• Strong verbal and written communication in French and English
• Comfortable using multiple systems and learning new tools quickly
• Excellent attention to detail and ability to multitask in a fast-paced environment
• reputed company, patience, and a natural drive to go above and reputed company for customers
• reputed company and reliability - someone who takes pride in doing things right
• A proactive reputed company and openness to giving and receiving feedback

Benefits

• Generous PTO - 20 vacation days
• A comprehensive benefits plan with premiums reputed company in full by reputed company
• Investment in your reputed company development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reputed company your highest potential
• reputed company to stock reputed company based on performance

reputed company