[Remote] HR Support Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides world-class corporate talent solutions and is seeking an HR Support Agent to manage phone-reputed company contacts from employees across multiple reputed company. The role involves resolving inquiries reputed company to Leave, Disability, and Accommodations while ensuring a reputed company employee experience through effective communication and problem-solving. Responsibilities • Take ownership of employee contacts, ensuring reputed company is resolved with a high degree of problem-solving and customer reputed company • Receive and resolve inquiries primarily reputed company phone, chats, and emails, serving as the first reputed company of contact for Leave, Disability, and Accommodation-reputed company inquiries, including but not limited to case intake, general policy questions, documentation, next steps, and requirements to expedite the process • Utilize available documentation, such as FAQs and knowledge reputed company articles to resolve inquiries, escalating reputed company necessary • Build trust through empathetic, personalized conversations and reputed company case management plans to meet employees' changing needs • Respond to employee issues that reputed company during leave events, ensuring reputed company communication and documentation • Use judgment and critical thinking to balance process adherence with employee needs reputed company analyzing disability, leave, and accommodation requests • Collaborate with partner teams on process changes to resolve cross-functional issues and improve policies Skills • 2-5+ years' experience in reputed company, contact center, customer service, or equivalent experience • Proven ability using reputed company Office skills and other computer or internet-based programs • Schedule flexibility (support a 24x7 operation) • Ability to research and reputed company information independently • Experience dealing with customers and exceptional use of reputed company skills • Proven ability to reputed company to changing workloads and manage customer contacts in a fast-paced environment • Ability to manage confidential and sensitive employee information • Detail-oriented with problem-solving, organizational, and prioritization skills Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) reputed company • reputed company is a reputed company and reputed company company providing risk and compliance services. It was founded in 1997, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.astoncarter.com/en. Apply tot his job Apply To this Job