Experienced Customer Support Specialist – Remote Chat Agent for Vision Care Leader

Introduction to arenaflex

arenaflex is a pioneering force in the vision care industry, dedicated to making high-quality vision care accessible and affordable for everyone. As a leader in innovative products and services, we have built a reputation for putting our customers first and empowering our employees to deliver exceptional service. With a strong foundation in customer satisfaction and employee engagement, we continue to push the boundaries of what is possible in the industry.

Why Join arenaflex?

At arenaflex, we believe that our employees are the key to our success. That's why we offer a unique and dynamic work environment that fosters growth, development, and innovation. Our rockstar agents are known for going above and beyond to WOW our customers, and we're looking for talented individuals to join our team. As a Chat Support Specialist, you will have the opportunity to work remotely, develop your skills, and be part of a company that is changing the vision care industry.

Job Overview

We are seeking an experienced Chat Support Specialist to join our team. As a Chat Support Specialist, you will be responsible for providing top-notch customer service to our customers through live chat. You will answer incoming chats, consult customers on enhancing the value of their contact lens purchase, and proactively communicate with your manager and team members to ensure success in a virtual work environment.

Key Responsibilities:

• Answer 2-3 incoming chats using our live chat platform
• Consult customers on enhancing the value of their contact lens purchase
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment
• Provide top-notch customer service in a fast-paced, dynamic environment
• Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
• Maintain high performance metrics including revenue per call, quality, availability, and dependability
• Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

Requirements

To be successful in this role, you will need:

• High school diploma or equivalent experience
• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Preferred Qualifications:

• Previous experience working in a remote or virtual environment
• Experience with live chat software or customer service platforms
• Knowledge of the vision care industry or contact lenses
• Bilingual or multilingual skills

What We Offer

At arenaflex, we offer a competitive compensation package, including:

• Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Work Environment and Culture

At arenaflex, we pride ourselves on our unique and dynamic work environment. We believe in empowering our employees to make decisions, take ownership of their work, and strive for excellence. Our company culture is built on the values of being Big Hearted, Unconventional, Tenacious, and Better Together. We are committed to creating a safe, respectful, and inclusive work environment that fosters growth, development, and innovation.

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer regular training and development opportunities, bi-annual performance reviews, and a clear path for advancement. Our leaders are dedicated to fostering growth and supporting our employees in achieving their career goals.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Approved Remote Working Locations

We are currently accepting applications from candidates who reside in the following states: Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia.

Diversity and Inclusion

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Conclusion

Thank you for considering this exciting opportunity to join arenaflex as a Chat Support Specialist. We are confident that our unique company culture, competitive compensation package, and opportunities for growth and development make us an employer of choice. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this role. We look forward to hearing from you!