Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to arenaflex: Empowering Health Insurance Excellence

It's an exciting time to join arenaflex, a pioneering force in the health insurance industry, as we continue to grow, adapt, and thrive. Despite the challenges faced by our communities and country, arenaflex remains committed to its vision of making health insurance simple and accessible. As a Remote Customer Service Representative, you will play a vital role in delivering an outstanding customer experience, helping to demystify the process of finding and enrolling in health insurance. Our team is dedicated to building a positive and motivating work environment, even in a remote setting, and we're looking for reliable, dedicated, and self-driven individuals to join our elite team.

About arenaflex

arenaflex boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions. Our innovative, award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology. Additionally, we deliver cutting-edge agent marketing and call center tools and services, solidifying our position as a leader in the industry.

Job Overview

We are seeking full-time and seasonal Remote Customer Service Representatives to join our team. As a representative, you will be responsible for providing exceptional customer service, managing customer accounts, and offering technical support. You will also be required to complete application data entry, respond to online chat inquiries, and interpret and follow defined procedures and policies.

Key Responsibilities:

• Handle inbound and outbound calls, delivering the highest level of customer service experience consistently
• Manage customer accounts and provide technical support to resolve issues and answer questions
• Complete application data entry accurately and efficiently
• Respond to online chat inquiries in a timely and professional manner
• Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels
• Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced environment
• Effectively manage time and tasks, prioritizing multiple responsibilities and meeting deadlines
• Commit to extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams

Requirements and Qualifications

To be considered for this role, you must meet the following requirements:

• Be at least 18 years of age
• Have a minimum internet speed of 35 mb/s
• Have a dedicated, private, and secure workspace
• Have a personal laptop or desktop computer for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite internet are not compatible)

In terms of qualifications, we are looking for individuals with:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfort working from home and self-motivation
• Success-driven mindset and ability to work independently

Preferred Experience

While not required, the following experience is preferred:

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills (a plus)

What We Offer

At arenaflex, we are committed to supporting the growth and development of our team members. We offer:

• Paid training to ensure your success in the role
• Full-time, seasonal temp-to-permanent roles with opportunities for advancement
• Performance and attendance-based incentives, in addition to base pay
• The convenience of working from home and a collaborative, supportive team environment
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO) to maintain a healthy work-life balance

Compensation Details

We offer competitive compensation packages, including:

• Base pay: $14.50 per hour
• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish bilingual base pay: $15.50 per hour
• Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance

Career Growth Opportunities and Learning Benefits

At arenaflex, we are dedicated to the growth and development of our team members. As a Remote Customer Service Representative, you will have access to extensive training and development opportunities, including:

• Comprehensive training programs to ensure your success in the role
• Ongoing coaching and feedback to support your growth and development
• Opportunities for advancement and career progression within the company
• Access to industry-leading technology and tools to stay up-to-date with the latest trends and developments

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and motivating work environment. As a remote team, we are committed to building a collaborative and supportive culture, with regular team meetings and social events to foster connection and camaraderie. We believe in empowering our team members to take ownership of their work and make a meaningful contribution to the company's success.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at arenaflex. With our commitment to growth, development, and customer excellence, we offer a unique and exciting opportunity to make a real difference in the lives of our customers. Join our team today and take the first step towards a fulfilling and successful career in the health insurance industry.