Field Service Representative

SKF Group is an industry-leading manufacturer focusing on reducing friction in various applications. They are seeking a highly motivated Electrical Engineer to perform technical services in the field, ensuring system safety and design performance for magnetic bearing systems.

Responsibilities

• Review scope of work and previous system reports to prepare for intervention
• Travel to customer sites around the globe with specialized work equipment
• Lead commissioning of SKF magnetic bearing levitation systems at customer sites
• Connect and configure magnetic bearing modules based on customized drawings
• Perform electronic adjustments/checks of feedback control filters
• Perform mechanical adjustments/checks of electro-mechanical sensory components
• Collect and analyze transfer functions and live data
• Set system interlocks and perform security checks
• Configure Modbus and network settings
• Take guidance from technical advisors from the mechatronics engineering team
• Perform technical audits of magnetic bearing systems in the field
• Troubleshoot issues related to electrical components and mechanical actuators
• Follow up on corrective actions in cooperation with the Technical Service Manager
• Check the health of spare components for customers
• Perform soldering for field repairs/configuration
• Compile detailed field reports using SKF guidelines related to the above points
• Follow procedures and templates
• Prepare and organize future intervention jobs
• Update documents related to field work and corrective actions
• Investigate in-house technical issues and help prepare engineering documents
• Inspect customer returns of sub-components and release technical findings
• Provide feedback based on field work and in-house developments
• Assist in R&D activities when applicable and provide valuable insight for future development
• Develop engineering drawings and documentation
• Provide training to customers
• Emergency interventions can be carried out with remote control tools and holographic glasses
• Cover the support line (Hotline), either by phone, email, or SMS. Hotline coverage is divided equally among on-call employees

Skills

• Ability to travel around the globe
• Ability to travel to the USA without visa processing for applicants in Canada
• Ability to travel to Canada without visa processing for applicants in the USA
• Must be flexible and able to travel for up to a maximum of 200 days per year, remote service days are counted towards this
• Typical interventions can last 2-3 weeks, up to a maximum of 6 weeks
• Must be safety conscious and understand customer limitations
• Strong electrical and mechanical problem-solving skills
• Experience in Mechatronics and Control Systems is an asset
• Able to work under pressure and handle stressful situations
• Industrial process knowledge
• Electrical Engineering degree
• New graduate to 7 years of experience
• Minimum: Engineer-In-Training (E.I.T) or eligible for E.I.T status
• Continuous technical training will be provided

Benefits

• Rest and Relaxation. Enjoy a robust vacation, statutory holidays as well as sick day policies!
• Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.
• Health and Wellness Benefits. SKF cares about the wellbeing of our employees. We have a comprehensive Benefits Package.
• Invest in your Future. SKF offers a Defined contribution plan opportunity to have up to 6% contribution matched (on base salary).
• Growth opportunities, tuition reimbursement, employee assistance program, life insurance, and with so many benefits to working for SKF, we could not name them all!

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