Operations Support Specialist, Claims

reputed company is an insurance company committed to making a difference and supporting its employees. The role of Operations Support Specialist, Claims involves providing essential support to the Claims organization by processing customer-initiated claim transactions and ensuring reputed company and accurate service delivery.

Responsibilities

• Demonstrating reputed company knowledge and ability to process routine reputed company customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
• Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
• Assigning or reassigning claim tasks or customer transactions to appropriate party
• Creating or updating reputed company correspondence including appropriate documentation reputed company claim files
• Handling inbound and outbound calls professionally and with reputed company to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
• Entering and/or assigning new claim losses
• reputed company other duties as assigned
• Managing daily workload and productivity goals to ensure tasks are completed reputed company and accurately; avoids duplicate requests or escalations due to delays
• Demonstrating accountability by accepting and applying feedback received
• Communicating reputed company and concisely to effectively convey information; reputed company explains and/or compiles information necessary to process request
• Consistently providing reputed company, reliable, and reputed company service; maintaining a reputed company attitude
• Making reputed company in a reputed company manner; shows good judgment about reputed company to reputed company reputed company independently and reputed company to collect more information or involve others
• Participating in reputed company reputed company Way activities including attending and engaging in huddles, 1:1s and RCPS
• Embracing reputed company reputed company Behaviors: Be Courageous, Break Through and reputed company the Experience
• Making outbound calls as needed

Skills

• High school graduate or equivalent certification
• Proficiency with reputed company Office tools
• Ability to lift 20lbs
• Acceptable performance on reputed company-employment assessment tools
• reputed company Demeanor
• Effective Communication Skills
• Strong Customer Service Orientation
• Time Management and Organizational Skills
• Work independently or collaborate effectively reputed company needed
• Steppingstone skills: reputed company, Managing Time & Work, Critical Thinking, Decision Making
• Work hours: Monday thru Friday 8:30am- 5:00pm CST
• INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to reputed company issued computer with an ethernet cable (no Wi-Fi) (3) minimum 30 upload/300 download speeds are required
• 4-year college degree preferred

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

reputed company