[Remote] Social Media Content Specialist - Multi Languages (see job post for language requirements)

Note: The job is a remote job and is open to candidates in USA. ICUC is a team of creatives and social media experts dedicated to helping brands tell their stories. The Social Media Content Specialist will engage with online communities, craft content, and ensure a safe and respectful environment for clients' social channels.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Demonstrated, high-level proficiency in English AND Hebrew OR Finnish OR Thai OR Arabic OR Turkish with strong cultural awareness
• Exceptionally strong written communication skills (spelling, grammar, clarity) in English AND, at minimum, one of the languages noted above
• You live in Canada and are legally allowed to work here
• You're open and available to work any shift, any day - including weekends
• You've got professional experience managing social platforms, specifically moderating and engaging
• You know how to write for brands and can adapt your tone for different audiences
• You know your way around and the ins and outs of all the major social platforms
• You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
• You're organized, reliable, and have excellent customer service instincts
• You have fast, reliable internet with no data restrictions
• You also have an active Facebook account
• Fluency in additional languages an asset

Benefits

• A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

Company Overview