[Remote] Human Resources Services Coordinator

Note: The job is a remote job and is open to candidates in USA. Metrolinx is connecting communities across the Greater Golden Horseshoe and operates GO Transit and UP Express. They are seeking a Human Resources Services Coordinator to provide excellent customer service to employees and people managers, acting as a first point of contact for HR inquiries and managing employee documentation and case resolutions.

Responsibilities

• Handle the incoming/outbound employee inquiries through 1-800, emails, phone calls and entry to case management system in real time
• Track requests and issue in the case management system, managing activities up to and including case resolution while ensuring quality customer service standards are met
• Develop and maintain HR Services documents and resources on the HR intranet in partnership with the HR
• Initiate, direct and finalize employee documentation (e.g., hires, transfers, leaves of absence, benefits changes, employment terminations) and submit completed documents to internal business units and external authorities for processing
• Coordinate all employee information required for input into the HRMS system to ensure accurate, timely and up-to-date employee records
• Participate in process reviews and continuous improvement initiatives by identifying/documenting issues that adversely impact or do not contribute to customer service standards, conducting root cause analysis, and proposing resolutions that create efficiencies while improving the customer experience
• Support HR in administering their programs and initiatives as part of the strategic plan (includes Organizational Development, Total Rewards, Employee Labour Relations, Talent Management) by distributing information/communication, responding to related inquiries, collecting and recording receipt of documents/records

Skills

• Completion of a diploma in Business Administration, Human Resources, or a related discipline - OR - a combination of education, training, and experience deemed equivalent
• Demonstrated experience/training in human resources with a focus on onboarding, benefits administration along with employee lifecycle processes and related documentation
• Knowledge of HRMS systems, such as Oracle, PeopleSoft, Org Plus, Workbrain
• Experience with MS Office (Outlook, Word, Excel, PowerPoint, Visio)
• Research skills to gather data leading to policy formulation relating to employee benefits and used for contract negotiations
• Interpersonal, oral/written communication to effectively communicate with employees, and respond to requests for information from external stakeholders and benefit providers
• High attention to detail to collect, document and record information which initiates employee lifecycle changes accurately while adhering to strict deadlines
• Experience working in a unionized environment would be an asset
• Experience with Case Management technology/systems and Customer Relationship Management Systems (CRM) would be an asset
• Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation would be an asset

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