[Remote] HR Employee Services Specialist

Note: The job is a remote job and is open to candidates in USA. HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The HR Employee Services Specialist supports day-to-day HR operations, ensuring a positive employee experience through accurate execution of HR processes and responsive support.

Responsibilities

• Serve as a first point of contact for employee HR inquiries, providing timely, accurate, and proactive customer service
• Manage and process high volume HR administrative tasks while maintaining accuracy and attention to detail
• Support I 9 processing and employment verification in compliance with federal requirements
• Manage HR ticketing and intake requests, including monitoring incoming requests, responding where appropriate, and routing items to the correct HR owner or functional team
• Assist with benefits administration, including employee questions, enrollment support, and coordination with internal partners
• Maintain accurate employee records within HR systems and ensure data integrity
• Utilize Microsoft Office tools including Excel, Word, Outlook, and Teams to track work, manage documentation, communicate updates, and support reporting needs
• Communicate clearly and professionally with employees, HR partners, and internal stakeholders
• Identify opportunities to improve the employee experience and flag trends or recurring issues to HR leadership
• Support ongoing HR initiatives, audits, and process improvements as needed
• Demonstrates a proactive, service-oriented mindset when supporting employees, responding with empathy, professionalism, and a solutions-focused approach while maintaining confidentiality and trust
• Explain HR processes and next steps in a way that is easy for employees to understand, even in high-volume situations
• Manages multiple tasks and priorities simultaneously while meeting deadlines
• Effectively tracks work, follows through on open items, and maintains clear documentation
• Demonstrates urgency and reliability in responding to employee inquiries and HR intake requests
• Ensures issues are appropriately routed, monitored, and closed with clear communication
• Understands when to resolve issues independently and when to escalate to the appropriate HR partner

Skills

• Associate's degree or equivalent work experience
• 1+ year of relevant HR or administrative experience
• Familiarity with basic HR terminology, policies, and processes
• Strong proficiency in Microsoft Office, particularly Excel (Pivot Tables/Dashboards, etc), Word, Outlook, and Teams
• Outstanding written and verbal communication skills
• Demonstrated ability to work in a high volume, fast paced environment
• Strong customer service orientation with a proactive and solution focused approach
• Extremely detail oriented with the ability to multitask and manage competing priorities
• Highly responsive and organized
• Bachelor's degree in human resources, communications, or a related field
• Experience working in healthcare or a healthcare adjacent environment
• Exposure to HR systems, ticketing platforms, or benefits administration in a regulated setting

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training

Company Overview