Associate, Sales and Customer Service - Laval

BrokerLink is a part of Intact Financial Corporation that is focused on helping people, businesses, and society prosper. They are seeking a Sales and Customer Service Agent to provide excellent customer service and assist clients in choosing the best insurance solutions for their needs.

Responsibilities

• Play a key role in providing customers with the best possible insurance coverage for their most valuable assets by advising them throughout the process and answering their questions about our products so they can make informed choices
• Analyze customer needs, promote products and services, and propose innovative choices and solutions
• Help home and auto insurance customers choose from the various insurance solutions offered
• Contribute to the development of new initiatives and support their implementation

Skills

• At least one year of experience in a similar position
• Strong team spirit, ability to work both independently and in collaboration with colleagues on various projects
• Excellent communication and listening skills, ability to empathize with others
• You must speak French - Requires answering calls and providing service to a French-speaking clientele on a regular basis
• Customer-driven approach and an eagerness to put your listening and advising skills to good use with customers
• Ability to multi-task and stay cool under pressure
• Strong computer skills and the ability to work on multiple systems simultaneously
• Willingness to complete the provincial exam to obtain your insurance licence
• No Canadian work experience is required, but you must be eligible to work in Canada
• Please note that this is an inbound call centre position and we are looking for candidates who are willing to work evenings, Saturdays and occasional statutory holidays
• In Quebec, our agents must obtain their licence from the AMF. To be considered for our training program, you must meet one of the following requirements: You have obtained a college diploma, a bachelor's degree or a master's degree; OR you have obtained an AEC diploma in P&C insurance; OR you have a high school or vocational school diploma AND three years of full-time work experience in Canada
• If your diplomas were obtained outside of Canada, you must have an equivalency for these diplomas

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Company Overview