[Remote] EverHealth - Account Manager (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform that provides integrated SaaS solutions to service-based businesses. They are seeking an Account Manager to maintain existing accounts, resolve customer issues, and optimize customer experiences with DrChrono.

Responsibilities

• Serve as a point of contact for assigned customer accounts and maintain existing contracts
• Respond professionally to urgent inbound phone calls from existing DrChrono customers
• Be a point of contact to handle and resolve customer complaints from customers in your territory
• Identify and escalate priority issues, bugs, or product feature recommendations
• Educate DrChrono customers about new product offerings
• Schedule regular check-ins with our customers to fully optimize their DrChrono account
• Troubleshoot problems and provide relevant information to your clients regarding their accounts
• Onboard and train new clients in all aspects of the DrChrono system

Skills

• Ability to communicate product value and recognize opportunities
• Strong organizational skills and exceptional follow-through abilities
• Goal-oriented and data-driven
• Strong verbal and written communications
• Affable personality that blends well with an innovative and vibrant startup environment
• 1 year of customer service
• 4-year college degree
• Salesforce experience
• EHR / Healthcare experience
• Experience using Salesforce, Slack, Zoom, GSuite, Docusign

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Company Overview