[Remote] Associate Enablement Manager

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on supporting its Pro Account Managers in driving expansion within their existing customer base. The Associate Enablement Manager will equip PAMs with essential training, tools, and resources to enhance their performance and contribute to revenue goals.

Responsibilities

• Build the knowledge, competencies, and job skills of Pro Account Managers (PAMs) so they can consistently deliver value, have strategic conversations with customers, and drive adoption and expansion across the Pro product suite
• Deliver and optimize new hire onboarding programs
• Design continual upskill initiatives and product certifications
• Execute go-to-market plans related to new Pro offering launches, business updates, and process changes—translating complex information into clear, actionable training for the function
• Create, maintain, and deliver playbooks, talk tracks, workflow guides, and sales resources that reinforce customer value, ROI, and expected outcomes
• Support designing programs, creation and maintenance of scalable training assets, certifications, scorecards, and self-service learning as well as delivering content
• Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc
• Develop team member professional skills through group trainings

Skills

• BA/BS degree and 1–2 years of experience in enablement, sales, customer success, or another go-to-market role
• B2B SaaS experience; background in the home services industry or sales is a plus
• Exceptional written and verbal communication skills, with the ability to command a room, guide discussions, and communicate clearly — even when content involves ambiguity or rapid change
• Knowledge of the ServiceTitan Pro product suite or the ability to quickly develop deep product expertise
• Familiarity with upsell workflows, account management and sales motions is a strong plus
• Strong facilitation and project management skills; comfortable leading training, workshops, and cross-functional meetings that include managers, senior managers, and directors
• Thrives in a fast-paced, evolving environment and adapts quickly as priorities shift
• Able to handle multiple initiatives as different stages of development and progression at any given time
• An understanding of Adult Learning Theory and optimizing training for a participant centered - learner experience
• Proactive problem-solver with a strong bias toward action, ownership, and driving clarity
• Able to prioritize effectively, collaborate across teams, and build trusted relationships that inspire and motivate others
• Demonstrates leadership qualities and embodies a 'One Team' mindset in every interaction
• Quick learner with the ability to adopt new technologies such as CRM, LMS, and enablement platforms with ease

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Company Overview

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