Social Media & Community Coordinator

KEENFINITY Group is a globally leading provider of innovative security and communication solutions. They are seeking a Social Media & Community Coordinator to manage social channels, grow a community of creators, and create engaging content from real-world events.

Responsibilities

• Help build and maintain the social content calendar across key platforms (e.g., Instagram, TikTok, Facebook, YouTube, LinkedIn)
• Draft, schedule and publish posts using approved copy, assets and guidelines
• Make light edits to photos and short-form video (reels, stories, YouTube Shorts, etc.)
• Assist with live coverage of events (stories, quick clips, behind-the-scenes content)
• Monitor comments, DMs and tags on brand channels; respond using our tone-of-voice and playbooks
• Flag product questions, support issues and sensitive topics to the right internal teams
• Help keep our community spaces positive, safe and on-brand, following moderation guidelines
• Track and surface cool UGC from artists, DJs, engineers and fans
• Partner with the Content/Brand teams to prepare social toolkits for product launches, campaigns and key events
• Capture and organize behind-the-scenes content at trade shows, roadshows, trainings and artist events
• Help turn event moments into simple post-event content (recap posts, carousels, short clips)
• Pull basic performance reports from native platform analytics (and tools like Brandwatch, Sprout, Meta, etc., as applicable)
• Summarize what’s working / not working (top posts, best times, common questions)
• Support simple A/B tests and experiments (thumb-stop frames, hooks, captions) designed by the senior media/community lead
• Work closely with Brand, Content, Product Marketing and Regional teams to ensure posts align with launches, promotions and key dates
• Help maintain up-to-date social and community playbooks (tone of voice, do’s/don’ts, response templates)
• Join weekly standups to align on upcoming content, community priorities and performance highlights

Skills

• Bachelor's degree in business or marketing
• 1–3 years of experience in social media, community management, digital marketing, or equivalent creator/internship experience
• Comfortable running day-to-day social media tasks: planning, posting, replying, and basic reporting
• Basic photo/video editing skills (e.g., CapCut, Adobe Express, Premiere Rush, Canva, or similar)
• Strong writing skills with a feel for platform-native tone and short, punchy copy
• Highly organized with good attention to detail; able to juggle multiple posts and channels without dropping the ball
• Ability to remain in a stationary position (sitting or standing) for extended periods while working at a computer, with regular opportunities to move or change position
• Requires visual acuity to view a computer monitor and read documents, as well as the ability to communicate clearly in person and through digital platforms
• Ability to maintain focus and productivity in a typical office environment with standard noise levels and ergonomic equipment
• Ability to lift, carry, and move equipment (such as demo units, marketing materials, or trade show items) weighing up to 40 pounds, with or without reasonable accommodation
• Ability to set up and break down small event/activation spaces, which may include plugging in cables, positioning speakers or stands, placing signage, and similar light physical tasks, with or without reasonable accommodation
• Work may occasionally take place in louder environments (e.g., live music venues, trade shows, events); reasonable accommodations will be provided as needed where possible
• Ability to travel occasionally (estimated up to 25% of time) for events, content capture, meetings, or community activations, which may include air travel, ground transportation, and overnight stays
• Some evening/weekend work for live events and time-sensitive social moments
• Background or interest in music, live sound, DJ culture, pro audio or MI retail
• Experience moderating or managing an online community (Discord, Facebook Groups, forums, etc.)
• Familiarity with social scheduling and listening tools
• Some exposure to paid social (boosting posts, simple campaign setups) is a plus but not required

Company Overview