Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to arenaflex

It's an exciting time to join arenaflex, a leading provider of innovative health insurance solutions. We are currently seeking highly motivated and dedicated Remote Customer Service Representatives to join our dynamic team. As a Remote Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance. Our vision is to make finding and enrolling in health insurance simple, and we are committed to building a positive and motivating work environment that supports the growth and success of our team members.

About Our Company

arenaflex is a pioneer in the health insurance industry, with a strong focus on developing consumer-friendly interfaces and decision-support tools that empower millions of consumers across the country to make informed health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, and we are dedicated to providing innovative solutions that simplify the health insurance process. With a strong commitment to excellence and a passion for delivering exceptional customer experiences, arenaflex is the ideal place to grow your career and make a meaningful impact in the lives of others.

Job Overview

We are seeking full-time Remote Customer Service Representatives to join our team. As a Remote Customer Service Representative, you will be responsible for delivering high-quality customer support via inbound and outbound calls, online chat inquiries, and other communication channels. You will work closely with our customers to understand their needs, provide technical support, and help them navigate the health insurance enrollment process. If you are a highly motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver exceptional customer service experiences via inbound and outbound calls, online chat inquiries, and other communication channels
• Manage customer accounts and provide technical support to resolve customer inquiries and issues
• Enter application data and maintain accurate records of customer interactions
• Interpret and follow defined procedures and policies to ensure compliance with regulatory guidelines
• Develop creative solutions to complex customer problems and demonstrate flexibility and adaptability in a fast-paced environment
• Manage multiple tasks and priorities to meet performance goals and objectives
• Complete extensive self-study, training, and testing to develop a deep understanding of our products and services
• Adhere to regulated guidelines for communications via all channels and maintain the highest level of professionalism and integrity in all customer interactions

Essential Qualifications

• 18 years of age or older
• Minimum Internet Speed of 35 mb/s and a dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period and complete a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (note: mobile internet service providers and satellite internet are not compatible with our internal systems)
• Moderate to advanced computer skills and a high level of comfort learning new technology
• Excellent verbal and written communication skills and a high level of professionalism
• Self-motivated and success-driven with a strong desire to deliver exceptional customer experiences

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills are a plus

What We Offer

At arenaflex, we are committed to providing our team members with a comprehensive range of benefits and perks that support their growth, well-being, and success. These include:

• Paid training and development opportunities to help you build your skills and knowledge
• Full-time, seasonal temp-to-permanent roles with opportunities for advancement and career growth
• Performance and attendance-based incentives, in addition to a competitive base pay
• The convenience of working from home and a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA) to support your financial well-being
• Paid time off (PTO) and a range of other benefits to support your work-life balance

Compensation Details

We offer a competitive compensation package that includes:

• Base pay: $14.50 per hour
• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish bilingual base pay: $15.50 per hour
• Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance

Why Join arenaflex?

At arenaflex, we are passionate about delivering exceptional customer experiences and making a positive impact in the lives of others. We believe in building a positive and motivating work environment that supports the growth and success of our team members. If you are a highly motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to join our team and be a part of our mission to simplify the health insurance process. Apply now to take the first step in an exciting and rewarding career with arenaflex.

How to Apply

To apply for this exciting opportunity, please click on the "Apply Job" link and follow the instructions to submit your application. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.