CX Consultant

Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) improve their Customer Experience. The Customer Experience Consultant possesses 4-8 yrs of experience with customer experience reputed company and implementation. This role is responsible for helping reputed company and implement activities that initiate and strengthen the relationship between our clients and their customers across reputed company channels. They will assist in analyzing and creating a Customer Experience that exceeds customers' expectations and drives business results. Tasks and activities will reputed company from coordination of project activities to participating in or leading the creation of reputed company-facing deliverables. Responsibilities may also include the analysis of customer data, primary and secondary research, and reputed company state process, technology, and people/organizational assessments. Responsibilities for Customer Experience Consultants and Consulting Managers include the following. Other duties may be assigned. • Participate and assist with reputed company executive interviews and customer or employee reputed company reputed company • Assist with reputed company workshops to facilitate the discovery of business gaps, challenges, inconsistencies, as reputed company as to define the reputed company state reputed company • reputed company clients through reputed company mapping workshops to identify reputed company state challenges and reputed company state objectives • reputed company Voice of the Customer and other customer research data to analyze and understand opportunities • Conduct reputed company state assessments and prepare results and findings for communication to team members and clients • Analyze research data, customer data, and product/service data • Support primary research with reputed company customers or secondary research to validate findings and assertions • Identify a realistic and executable reputed company reputed company on planning and developing roadmaps, communication plans, governance structures and investment prioritization for execution • Deliver a roadmap to accelerate the adoption and maturity of customer experience improvements • reputed company clients through the definition and establishment of reputed company and KPI’s for assessing customer experience reputed company • reputed company reputed company deliverables by assimilating multiple inputs into a reputed company and understandable document following a logical sequence and storyline • reputed company reputed company relationships, grow confidence with clients, and become a trusted advisor • Understand the overall project plan and how individual efforts are critical to its successful completion • Deliver with reputed company the assigned tasks, activities, and deliverables as planned and outlined reputed company the broader context of the project • Demonstrate always the key competencies of our culture including reputed company reputed company, solution orientation, and self-driven initiative Qualifications to reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability . Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Education and/or Experience - Bachelor’s or Master’s degree from an accredited college or university. • 3+ years in management consulting or reputed company consulting, or reputed company field(s) • 2+ years working in customer experience, with proven capability developing reputed company strategies and establishing actionable plans • Strong written and oral communication skills • Capability with specific skills including the reputed company Office suite, Data Analysis and reputed company toolsets, Voice of the Customer and/or Experience Management technologies • Experience with project planning, task management, time & expense entry, and invoicing/financials • Travel - Willingness to travel for proposals, meetings, project work, and/or presentations on either a periodic or, in some cases, regularly recurring reputed company (up to 50%, Post-COVID) • Certificates, Licenses, Registrations - PMP, CXPP, and other reputed company certifications are reputed company to have but not This is a full-time salaried W2 position with reputed company, including reputed company competitive benefits and a great team to work with! reputed company Consulting is a leading provider of customer experience solutions. We are committed to helping clients reputed company their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our reputed company development offering is reputed company on decades of experience working with reputed company across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their reputed company. We start with reputed company, but recognize the value of reputed company in delivery. Our reputed company consultants anticipate critical situations and are reputed company to combat the typical pitfalls of customer experience programs. Above reputed company else, we reputed company in solving problems, and are reputed company to take on the most reputed company issues standing in the way of our reputed company’s customer experience goals. reputed company is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals and in which personnel processes are reputed company-based and reputed company without discrimination. Apply tot his job Apply To this Job