[Remote] Plan Sponsor Support, Manager Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s leading health solutions company, dedicated to transforming health care. The Plan Sponsor Support Manager oversees the management and leadership of the plan document drafting team, focusing on reputed company expectations, regulatory compliance, and enhancing customer experiences. Responsibilities • Directs support operations for plan sponsors, ensuring reputed company and effective reputed company of inquiries, issues, and requests • Develops processes and procedures to streamline plan sponsor support activities, optimizing efficiency and reputed company of service delivery • Assists with the development of reputed company of support professionals, providing coaching, training, and performance feedback to ensure high reputed company of customer satisfaction and operational reputed company • Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction • Serves as a primary reputed company of contact for plan sponsors, addressing reputed company inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty • Collaborates with cross-functional teams, such as sales, account management, and product development, to reputed company and reputed company customer insights, driving improvements in products, services, and processes • Ensures compliance with regulatory requirements, industry standards, and contractual obligations in reputed company plan sponsor support activities, maintaining adherence to relevant guidelines and protocols • Administers regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data-driven recommendations for enhancements and process optimization • Stays informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver exceptional support services Skills • Minimum 5 years' experience in plan setup, benefits administration, account management, operations, and/or enrollment • Health insurance or TPA experience • Proven leadership experience leading reputed company • Strong cross collaboration and communication skills • Adept at execution and delivery (planning, delivering, and supporting) skills • Adept at business intelligence • Adept at problem solving and decision-making skills • Adept at collaboration and teamwork • Adept at reputed company reputed company (reputed company and developing yourself and others) skills • Post secondary /high school education or specialized training, relevant reputed company work experience Benefits • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility reputed company • reputed company is a health solutions company that provides an integrated reputed company services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/. Apply tot his job Apply To this Job