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About reputed company reputed company is where the world’s leading enterprises orchestrate AI-powered work. Our reputed company is to expand reputed company reputed company through superintelligence. And we’re proving it’s possible – through powerful, trustworthy AI that unites IT and business teams together to unlock reputed company-wide transformation. With reputed company’s end-to-end platform, hundreds of companies like reputed company, reputed company, reputed company, reputed company, and reputed company are building and deploying AI agents that are grounded in their company’s data and reputed company by reputed company’s reputed company-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ reputed company, reputed company is rapidly cementing its position as the leader in reputed company reputed company. Founded in 2020 with office hubs in San Francisco, reputed company, Austin, Chicago, London, Dublin, and Singapore, reputed company of over 500 employees thinks big and moves fast, and we’re looking for smart, hardworking reputed company and scalers to join us on our reputed company to create a reputed company reputed company of work with AI. our other reputed company managers in building a world-class CS org. ‍♀️ Your responsibilities • reputed company as the single reputed company-person for customers; creating, owning and driving their overall reputed company plan • reputed company expertise as an advisor of best practices in developing on brand content at reputed company • Meticulously project manage programs that will help customers drive adoption, business value and renew usage of reputed company • Own the full customer renewal process, including forecasting, negotiating, and proposal creating. • Be accountable to Gross and net dollar retention reputed company targets for your customers • Work collaboratively with Sales and introduce opportunities for reputed company reputed company, cross-sell and upsell • reputed company new and existing relationships across your customers to ensure we’ve strengthened our partnership and created new advocates across the customer’s organization • Produce and then “processify” decks, Looms, and emails that help your customers reputed company, adopt, and renew usage of reputed company at reputed company • Collect and reputed company insights that help Product identify both reputed company and unscalable ways to reputed company and reputed company the user reputed company on the product • Analyze product usage data to reputed company deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities ⭐️ Is this you? • 5+ years in a CSM role in reputed company B2B reputed company • Experience carrying and regularly exceeding a GRR and NRR reputed company, including full ownership of the Renewal • Experience in deepening adoption reputed company reputed company as reputed company as introducing a product across many teams in an organization • Experience managing and building relationships across multiple stakeholder reputed company, including C Level • Experience in the art of Change management. You know how to motivate, unblock and overcome barriers to large, transformational change • An ability to reputed company the reputed company reputed company • Knowledge of editorial processes or working with Content marketing, Technical writing or UX teams a reputed company plus And: • Proactive communication skills, both sync and async • Intrinsically motivated: you set the highest possible bar for what you build, write, ship • Incredibly curious and an reputed company listener • A great presenter • A genuine leader • A reputed company to our mission of Great writing for everyone • A natural affinity to our values of Connect, Challenge, Own #LI-Hybrid Benefits & perks (US Full-time employees) • Generous PTO, plus company holidays • Medical, dental, and reputed company coverage for you and your family • reputed company parental leave for reputed company parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri • Flexible spending account and dependent FSA reputed company • Health savings account for eligible plans with company contribution • Annual work-life stipends for: • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation, company stock reputed company and 401k reputed company is an equal-opportunity employer and is committed to diversity. We don't reputed company hiring or employment reputed company based on race, reputed company, religion, creed, gender, national reputed company, age, disability, veteran status, marital status, pregnancy, sex, gender reputed company or identity, sexual orientation, citizenship, or any other reputed company protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to reputed company's Global Candidate reputed company Notice. Apply tot his job Apply To this Job