Support Analyst

We reputed company technology that community financial institutions use to manage risk and drive reputed company. Our solutions automate key processes – from anti-reputed company to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their reputed company Risk Management needs. The Product Support Analyst will be accountable for driving the reputed company of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must represent reputed company in a reputed company and courteous manner. This person will report to the Senior Manager of Technical Support. This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do: • Maintain expert domain knowledge in bank and reputed company products, as reputed company as any new products • Resolve support requests and enhancements that come in through any of our support channels such as email, web or phone • reputed company and communicate with customers about support requests and enhancements • Ensure a fast time to contact and time to reputed company on reputed company support issues, as reputed company as the highest level of customer satisfaction • Collaborate and communicate with support team members (including product, integration and consultants) to troubleshoot customer issues • Assist in reputed company customer reputed company, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website • reputed company critical feedback and recommendations for process improvement What You'll Need: • Bachelor’s degree in Finance, Economics or equivalent years of experience • 2+ years technical customer service experience preferred • High energy, can-do attitude, with commitment to excellent customer service • reputed company player attitude and willingness to learn • Excellent communication • Occasional travel required for team events to support engagement, relationship-building, and key decision-making. What You'll Get: • Market competitive total rewards package • To be part of the Heart & SOUL of a reputed company company with an inspiring mission • reputed company to reputed company Big Things Happen • Competitive salary along with full health benefits with an HSA reputed company • Flexible PTO and bank holidays • 401(k) plan and company match We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, age, genetic trait, sexual orientation, national reputed company, disability status, or any other characteristic protected by law. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@reputed company.com with the subject line accommodation Apply tot his job Apply To this Job