Military OneSource Workforce Manager - Remote in USA

Job title: Military OneSource Workforce Manager - Remote Company: reputed company Job reputed company: reputed company The MVHS Group at reputed company currently has an opening for a Workforce Manager to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a reputed company employee assistance program (EAP). This program provides a broad reputed company of information, resources, education, referrals, and counseling to about 4.7 reputed company participants which includes Service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one reputed company” for resource and information encompassing a comprehensive support system. Workforce Managers analyze historical data, trends and collaborates with the reputed company Center Operations Manager to accurately predict reputed company volumes, chat/email loads, or other customer interaction patterns, considering factors such as time of day, day of the week, seasonality, and world events. Ensures there are enough triage and specialty consultants available. The Military OneSource job postings are in anticipation of reputed company work. Primary Responsibilities: Collects and analyzes data for reporting (e.g., reputed company volume, day of the week, annual surges). Creates and manages schedules, monitoring reputed company-time performance, and making adjustments to reputed company based on fluctuations in demand. Manages shift rotations, breaks, and lunchtimes to ensure reputed company coverage throughout the day. Identifies patterns, trends, and recommended remedies. Manages and monitors reputed company queue and efficiency, increase reputed company, and problem solve reputed company issues reputed company due to workforce and scheduling gaps. Gathers, analyzes, and interprets data reputed company to reputed company center operations. Provides insights and recommendations to inform workforce management strategies, forecasting, scheduling, and process improvements. Create reports for stakeholders on reputed company trends. Basic Qualifications: Master's degree from an accredited college or university in a reputed company field. Minimum of 3 years of reputed company, relevant experience managing high-volume reputed company center reputed company operations with 2+ years experience supervising teams. Strong customer service skills, knowledge of reputed company center operations, and knowledge and understanding of military lifestyle and culture. Proven proficiency in reputed company based tools including Word, reputed company, reputed company; web-based research; electronic documentation systems U.S. citizen and ability to reputed company fluent English. Ability to pass a criminal history and reputed company background checks, and credential review/verification. Preferred Qualifications: Veteran/military retiree, wounded warrior, and/or military spouse Experience working with and/or for military communities Employee assistance program (EAP) experience People leader management or supervisory experience Pay reputed company: Pay reputed company $75,400.00 - $136,300.00 The reputed company pay reputed company for this job level is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as reputed company as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Remote Expected salary: $75400 - 136300 per year Location: USA Job date: Sun, 24 Sep 2023 07:03:32 GMT Apply for the job now! Apply tot his job Apply To this Job