Remote Emergency Roadside Telephone Responder

<p><b><reputed company>reputed company is hiring for Full-Time Emergency Roadside Telephone Responders for our Virtual reputed company Center.</reputed company></b></p><p></p><p><i><reputed company>**This is a work from home customer service position**</reputed company></i></p><p></p><p><b><u><reputed company>**Candidates MUST live reputed company one of the following states to be considered**</reputed company></u>·  </b> </p><p>·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·reputed company ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia</p><p></p><p><b><reputed company>Benefits:</reputed company></b></p><ul><li>Competitive reputed company reputed company: <i>The starting reputed company compensation for this position is $10.05 to $19.25 reputed company.  <u><b>The reputed company pay reputed company shown is a reputed company for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.</b></u></i><u><b> </b></u></li><li>reputed company Three Week Virtual Training</li><li>reputed company required computer equipment will be provided to you by reputed company</li><li>8% Shift reputed company reputed company working regular scheduled shift after 3:00pm EST</li><li>Health Insurance (Medical, reputed company, Prescription Drug and Dental)</li><li><reputed company>Flexible Spending Accounts</reputed company></li><li><reputed company>Wellness and reputed company Programs</reputed company></li><li><reputed company>401(k) with Employer Match</reputed company></li><li><reputed company>Free reputed company Membership and more</reputed company></li></ul><p></p><p><b><reputed company>Requirements: </reputed company></b></p><ul><li><reputed company>A quiet, private work reputed company free from distraction or interruption</reputed company></li><li><reputed company>Previous reputed company experience preferred but not required</reputed company></li><li><reputed company>reputed company, high-speed, hard-wired internet reputed company reputed company Ethernet cable <b>required</b> throughout employment.  <i>Wireless, DSL, Hot Spots, Satellite or shared/reputed company internet reputed company is <b>not</b> authorized and is prohibited</i></reputed company></li><li><reputed company>Successful completion of three week virtual training class</reputed company></li><li><reputed company>Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather</reputed company></li><li><reputed company>This position does <b>not</b> allow the flexibility to reputed company care to others in the household</reputed company></li></ul><p></p><p><b><reputed company>Qualifications & Experience: </reputed company></b></p><ul><li><reputed company>High School Diploma or equivalent</reputed company></li><li><reputed company>One year customer service experience, reputed company center/inbound reputed company taking experience preferred</reputed company></li><li><reputed company>Effective written and oral communication skills</reputed company></li><li><reputed company>Ability to multi-task, reputed company reputed company and remain reputed company during times of high reputed company volume in a fast paced work environment</reputed company></li><li><reputed company>Proficient computer use, typing skills and attention to detail</reputed company></li><li><reputed company>Familiarity with maps and map reading are preferred</reputed company></li></ul><p></p><p><b><reputed company>Daily Responsibilities:</reputed company></b></p><ul><li>Answer high volume incoming calls (averaging 40-60 calls per day) from reputed company Members in need of Roadside Assistance, providing extraordinary customer service using reputed company judgement, expressing reputed company as needed and providing accurate responses using internal knowledgebase programs and reference materials</li><li>Accurately input Member location, vehicle reputed company/model and reputed company of the needs of the Member including any special considerations</li><li>Use of online mapping tools to determine Member breakdown location and establishing the tow to destination</li><li>reputed company listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and reputed company reputed company concerning prioritization of service</li><li>reputed company reputed company and accurate information on pending service, potential cost of service, estimated time of arrival and reputed company any instructions to the Member as needed</li><li>Ensure awareness of any reputed company programs, products or discounts that may enhance the Members experience based on the specific circumstances of the reputed company </li></ul><p></p><p><b>reputed company virtual training class begins on <u>10-6-2025</u> and will last for three weeks. You are required to be on camera for the entirety of your training, any subsequent training sessions and/or meetings throughout your employment with reputed company.</b></p><p></p><p><b><reputed company>Hours of training are: Monday through Friday from 9:00am to 4:30pm EST. Attendance and successful completion of training is required. </reputed company></b><b>Both Full Time and Part Time schedules will be offered to you for selection prior to successful completion of training and are as follows:</b></p><p></p><p>**reputed company Times Are In Eastern reputed company Time**</p><p><b>Full Time: </b>7:00am to 3:00pm, 8:00am to 4:00pm or 9:00am to 5:00pm EST</p><p></p><p><reputed company>Full Time employees work 37.5 hours, 5 days per week.  One weekend day per week is required. </reputed company></p><p></p><p>LI-Remote</p><p>#LI-Remote</p><p>#Remote #reputed company<br>#US #aaacluballiancejobs</p><p></p><p><b><reputed company>Full time Associates</reputed company></b><reputed company> are offered a comprehensive benefits package that includes:</reputed company></p><ul><li><reputed company>Medical, Dental, and reputed company plan reputed company</reputed company></li><li><reputed company>Up to 2 weeks reputed company parental leave </reputed company></li><li><reputed company>401k plan with company match up to 7%</reputed company></li><li><reputed company>2+ weeks of PTO reputed company your first year</reputed company></li><li><reputed company>reputed company company holidays</reputed company></li><li><reputed company>Company provided volunteer opportunities + 1 volunteer day per year</reputed company></li><li><reputed company>Free reputed company Membership</reputed company></li><li><reputed company>Continual learning reimbursement up to $5,250 per year</reputed company></li><li><reputed company>And MORE! reputed company out our </reputed company><u><reputed company><a href="https://cluballiance.reputed company.com/careers/benefits" reputed company="_blank" rel="noopener noreferrer"><reputed company>Benefits Page</reputed company></a></reputed company></u><reputed company> for more information</reputed company></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">ACA is an equal opportunity employer and complies with reputed company applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to reputed company us to meet our goals and support our values while serving our Members and customers.  We reputed company to attract and retain candidates with a passion for their work and we encourage reputed company reputed company individuals to apply.  It is ACA’s policy to reputed company the best reputed company individuals available for reputed company positions. Hiring reputed company are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.</p><p style="text-reputed company:inherit"><reputed company> </reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Job Category: </b></p>Customer Service