**reputed company Customer Support Associate – Veterinary Community Engagement**

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to reputed company America's pets healthy. Our innovative eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company, streamlining their purchasing processes and allowing them to reputed company on what reputed company most – providing exceptional care to their patients. As a growing team on a mission to reputed company the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Customer Support Associate to join our reputed company community of veterinary professionals. **About arenaflex** arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from reputed company backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across reputed company 50 states. **The Role** As a Customer Support Associate, you'll play a pivotal part in ensuring a reputed company and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of our arenaflex platform. Members of the support team work collaboratively to reputed company our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously reputed company and expand processes in order to streamline support workflows **What You'll Need** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and reputed company reputed company handling difficult situations * Ability to adapt quickly and manage many reputed company responsibilities * A strong desire to learn and help our customers succeed * A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **reputed company Offer** * 100% remote work reputed company the USA * Medical, Dental, and reputed company Insurance * Automatic 401k contribution * Employee referral program * reputed company office set up * Bi-annual company retreats * reputed company vacation policy * Equity * Monthly team events **Why Join arenaflex?** * Be part of a growing team on a mission to reputed company the $50B+ animal health industry * Collaborate with a talented and passionate team of professionals * Enjoy a dynamic and inclusive work environment * reputed company your skills and expertise in a fast-paced and reputed company-evolving industry * reputed company a meaningful reputed company on the lives of veterinarians and the animals they care for **Important Note** Please be reputed company that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. We want to ensure that you're reputed company-informed about this serious matter affecting the job market. Visit our official careers page to confirm the validity of any openings and stay proactive and protect yourself! **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your application through our official careers page, and we'll be in touch to discuss your qualifications reputed company. reputed company! Apply for this job